Operations Manager 5Wells Fargo

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our .
About the Role
Responsible for the overall operational performance of a major functional or geographical segment of the company. Operations represent significant financial risk and performance has major impact on group and company. Manages middle managers and/or upper middle managers, possibly in specialized roles. Participates in the development and implementation of long-term strategies, policies and technological advancements. Considered an authority for complex technical, operational and processing functions with cross-group impact.
Job Description:
Leading Operations for a large, complex LOB and / or multiple LOBs across countries
Build and lead a team of approximately 500+ across an LOB or LOBs. This span is based on the complexity of a process
Build and lead a team to deliver quality and cost effective off shoring solutions to US managers
Manages the LOBs budgets revenues and expenses
Engage and manage stakeholder relationships and provide solutions when needed
Engage the partners (counterparts in US) to plan, assign and manage delivery of work
Operational Excellence: focus on driving continuous improvement
Risk Management: proactively identify risks and build robust internal controls
Develop and maintain a flexible and skilled resource based on provisions of the services collaborating with colleagues for efficient resource management
Create opportunities for growth both horizontal and vertical
Use Rewards and Recognitions to motivate staff and encourage performance
Improve staff engagement and manage attrition
Market Skills and Certifications
Essential Qualifications:
Bachelor's holder
20 years of recent Customer Service & Sales experience in a call center environment for a Banking/Financial Services Organization
Flexible to work on any schedule
Amenable to work in MckInley Hill, Taguig Ciy
High verbal, written, and comprehension English language proficiency. Prior experience with Wells Fargo credit or debit products is beneficial.
Job Family
Operations
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time