operations coordinator ( Data Analyst)SupportNinja

Position Title: Operations Coordinator (Data Analyst)
Job Location: Clark Freeport Zone, Pampanga / Quezon City, Manila
Why we're awesome?
SupportNinja is redefining the outsourcing space. Our mission is to "Show the World a Better way to Outsource". What does this mean?
We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world's largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.
Be a Ninja and enjoy the following benefits:
Fun, fast-paced environment where you can stretch your creativity
Stress-free start up accounts
HMO upon hire + 1 dependent upon regularization!
Life Insurance upon hire
10 Paid time off upon regularization + 1 Birthday leave every year!
Competitive Salary
Job Responsibilities: * Coordinates and assists the Operational Leadership in clerical and administrative-related tasks
Serves as the primary point of contact for file and data management; creates and maintains a database of business-related information and requirements
Coordinates and maintains internal and external stakeholder relations
Prepares and maintains operations documents and reports
Liaises within the Operations management to ensure smooth operations delivery
Ensures compliance with company standards and procedures.
Builds and maintains the strong relationship through regular meetings and communications
Identifies problems in the operations process and suggests resolutions in a quick and timely manner.
Follows standard operating procedures for efficient business operations.
Maintains clear and accurate operations documents/procedures for reference purposes
Qualifications: * College Undergraduates are welcome to apply
2 or more years of Reports Analyst or Workforce experience in the BPO setting
Deep understanding and extensive knowledge in Data Analytics & Data visualization
High level of Prioritization & Organization, Stakeholder Management, Interdepartmental Coordination and Relationship
Has immense orientation in the English language
Experienced in the administrative and clerical procedures and systems such as word processing, file management, and other office procedurals and terminologies
Tech and internet savvy; able to understand and apply systems' guidelines
Required multi-tasking ability; well-rounded in terms of integrating system process and communicating
Effective time-consciousness; sensible in processing concerns in a timely manner, provide customers and clients committed date of follow up
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
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SupportNinja

Quezon City, Metro Manila
Permanent
Full-time