Operations associate manager for commercial lendingWells Fargo

In this role, you will:
Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
Ensure timely completion, quality and compliance within the operation area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to senior management
Provide training, performance, evaluation and coaching of less experienced team
Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
Collaborate and influence all levels of professionals including senior managers
Manage allocation of people and financial resources for Operation
Required Qualifications:
Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Leadership experience
Desired Qualifications:
Bachelor's degree in Finance and Accounting, Banking
Minimum of 4 years people management experience in banking operations preferably in Commercial Lending Operations with at least 1:10 span
Amenable to work on US shift (night shift), weekend off.
Relevant experience in handing at least 2 products or process (i.e cash management, cash application, booking & funding, invoicing, etc.)
Proven management skills with ability to analyze issues or customer complaints and provide solution in a tactful manner
Able to work independently and provide support on flexible hours/working days
Strong Risk Management
Well organized, proactive, constructive and capable to motivate teamwork
Transition/Process migration experience in a shared service environment
Able to perform night shift work and report on Philippine public holidays
MBA, CPA, CMA, CFA is an advantage
Job Expectations:
Manage and Supervise team ensuring adherence to service delivery requirement
Leverage on domain expertise to strategize daily team delivery, resolve process issues
Liaise with various customers and stakeholders
Build strong stakeholder relationship
Lead efficiency targets and initiatives
Drive team performance and engagements
Reporting and Projects
Maintain and improve internal controls and mitigate risks
Report and escalates issues and potential risks
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Makati City, Metro Manila
Permanent
Full-time