operations associate director - Quezon City, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
Be able to champion continuous change, consult with versatility, exhibit personal leadership and model a customer orientation
Be able to effectively drive results in a dynamic, matrixed environment with a high degree of organizational change, growth and ambiguity
Establish credibility with clients to enhance client outcomes (e.g.,knowledge of the healthcare and insurance industries, market-specific information, best practices)
Drive / participate in effective implementation and delivery of new client services/solutions,in collaboration with implementation teams
Develop / Manage Relationships with Applicable Stakeholders
Coordinate with Director/VP for high risk situations to provide best solution
Drive Business Growth
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
BA / BS degree from an accredited institution
Experience in managing monthly financials
Experience in creating and delivering executive level presentations
Experience in managing call center performance with the ability to build performance remediation plans focused on resolving the root cause issues
Experience in negotiating contract terms and working through financial considerations/disputes with outside suppliers
Relevant work experience in strategy, management consulting, product or general management in a health care related field
Strong history of quickly gaining credibility, partnering with business leaders and exhibiting executive presence
Proven ability to articulate business strategies and formulate concise solutions to complex problems
Ability to travel to other Optum sites as needed (Taguig, Muntinlupa, Cebu)
Preferred Qualifications:
10 - 13 years of experience in Business Operations Management
3 - 5 years of experience in Revenue Cycle Management Operations (BPO experience)
7 years of experience in Call Center Management
3 years of experience in Vendor Management
3 years of experience in Healthcare
3 years of experience in Project Management
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Operations Associate Director. Operation Management, Operations Director, BPO, Operations Manager, Operations Lead, Operations, Quezon City, National Capital Region, NCR
UnitedHealth Group

Quezon City, Metro Manila
Permanent
Full-time