Operations analystTeletech Customer Care Management Philippiness Inc

Job Description : Operations Analyst At TTEC, we're all about the Human Experience. Elevated. As an Operations Analyst, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employm Job Description : Operations Analyst At TTEC, we're all about the Human Experience. Elevated. As an Operations Analyst, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Have a passion to solve work related puzzles Are you looking for an opportunity to experience something new each day In this role, you'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You'll also manage and support day-to-day operations, process, and reporting. You'll report to the Manager, Service Delivery . You'll impact the business, the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You'll Communicate and partner with workforce management for real time tagging and corrections. Audit and validate sales results and performance scores Develop, coach, support operation leaders with administrative tasks inclusive of attendance, routing and escalation management. Ensure program has the tools, systems, and support needed to perform their job. Manage sending of reports efficiently on daily coaching packages containing sales data report, enrollments, net promote score, quality evaluations, open eligibility requests and escalations What You Bring to the Role Minimum 1-year experience in a support role Must be knowledgeable in Microsoft Excel, Word and Office applications High Analytical skills to identify trends, outliers, and performance behaviors Ability to process data accurately and put together team statistics Ability to work efficiently and create detailed documentation Experience in utilizing Zoom, Microsoft Teams and Outlook Initiative and resourceful in finding solutions to address on demand requests What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
Monster

Manila City, Metro Manila
Permanent
Full-time