Operations Analyst 2Wells Fargo
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 24/10/2020
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About Wells Fargo Philippines
enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
About the role
The Operations Analyst is responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and/or quality statistics. Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management.
Responsibilities
Define user requirements, perform user acceptance testing and/or troubleshoot systems-related operational issues.
Assist ongoing production and workflow improvement efforts, manage small projects and/or small segments of larger projects.
Develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
Market Skills and Certifications
Bachelor's degree
At least 3 years of any voice recording system in QA process
At least 3 years of NICE or NEXIDIA or Verint software administration or configuration
Excellent in verbal and written communication in English and/or Spanish
Willing to work night shift and shifting schedules
Willing to be assigned in McKinley Hill, Taguig City
Job Family
Operations
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo
enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
About the role
The Operations Analyst is responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and/or quality statistics. Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management.
Responsibilities
Define user requirements, perform user acceptance testing and/or troubleshoot systems-related operational issues.
Assist ongoing production and workflow improvement efforts, manage small projects and/or small segments of larger projects.
Develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
Market Skills and Certifications
Bachelor's degree
At least 3 years of any voice recording system in QA process
At least 3 years of NICE or NEXIDIA or Verint software administration or configuration
Excellent in verbal and written communication in English and/or Spanish
Willing to work night shift and shifting schedules
Willing to be assigned in McKinley Hill, Taguig City
Job Family
Operations
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo
Other Info
Metro Manila
Permanent
Full-time
Permanent
Full-time
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