Operational Excellence - Business Excellence Advisory Sr ManagerSiegen Solutions
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 15/10/2020
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About the job Operational Excellence - Business Excellence Advisory Sr Manager
OVERALL PURPOSE:
The primary function of this position is to provide overall leadership for Quality and OE
To drive the Strategic Quality Plan at the operational level, defining and implementing strategic initiatives to ensure our continued success in the deployment of the OE practices
KEY RESPONSIBILITIES:
Deploy quality plan at the operational level in conjunction with the Operational Excellence group to provide overall quality leadership to the site.
Transform the organization from focused on conventional detection and containment to focused on best-in-class prevention.
Guide, direct, maintain and monitor all activities associated with the successful application Operational Excellence
Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements.
Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes.
Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
Provide a leadership role, must be capable of leading their organization on a continuous journey of sustained improvement. Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment.
Ability to motivate, counsel, and constructively deal with people
TO QUALIFY:
Bachelor's degree in any field
15+ yrs of overall industry experience
10+ years Managerial experience
9+ years of experience in quality assurance
Master Black Belt (MBB) certified obtained in the BPO/Shared Service industry
Broad financial knowledge for budgeting, profit plan obtainment etc
Knowledge of lean concepts and process
Strong communication and presentation skills
Strong ability to influence
Ability to think and drive strategic initiatives across a large span of operations
Having had a stint in running large operations is preferred
Needs to have worked in BPO - Operational Excellence (or similar) functions/operations
Siegen Solutions
OVERALL PURPOSE:
The primary function of this position is to provide overall leadership for Quality and OE
To drive the Strategic Quality Plan at the operational level, defining and implementing strategic initiatives to ensure our continued success in the deployment of the OE practices
KEY RESPONSIBILITIES:
Deploy quality plan at the operational level in conjunction with the Operational Excellence group to provide overall quality leadership to the site.
Transform the organization from focused on conventional detection and containment to focused on best-in-class prevention.
Guide, direct, maintain and monitor all activities associated with the successful application Operational Excellence
Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements.
Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes.
Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
Provide a leadership role, must be capable of leading their organization on a continuous journey of sustained improvement. Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment.
Ability to motivate, counsel, and constructively deal with people
TO QUALIFY:
Bachelor's degree in any field
15+ yrs of overall industry experience
10+ years Managerial experience
9+ years of experience in quality assurance
Master Black Belt (MBB) certified obtained in the BPO/Shared Service industry
Broad financial knowledge for budgeting, profit plan obtainment etc
Knowledge of lean concepts and process
Strong communication and presentation skills
Strong ability to influence
Ability to think and drive strategic initiatives across a large span of operations
Having had a stint in running large operations is preferred
Needs to have worked in BPO - Operational Excellence (or similar) functions/operations
Siegen Solutions
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