operation SupervisorRSD Human Resources Management Consultancy

JOB DESCRIPTION
The Operations Supervisor is responsible for key functions in operations – supervising order verification and fulfilment, and internal and external coordination. S/he will supervise the processing of orders and other related transactions to ensure accuracy and completeness of documents in AIRR Labs’ supply chain and fulfilment operations. S/he will also coordinate with 3PL and customer service groups for efficient and effective dissemination of information related to orders. S/he will report directly to Supply Chain & Operations Manager.
 Prompting picklist, sending picklist to warehouse, changing order statuses on Seller Centers, tracking warehouse dispatches to courier, monitoring of Ship-On-Time (SOT) rate, monitoring of cancellations/returns and leading post-delivery action points when needed.
Troubleshooting picklist issues in the internal order management system (OMS) and updating of inventory on OMS.
Coordinating with AIRR Labs’ Brand Leads for promo details and stock requirements, coordinating with Demand & Supply Planners for stock forecasting, inventory management, and PO creation; and coordinating with internal OMS team for any tech support needed.
External coordination with warehouse teams for order and inventory concerns and with platform teams for any assistance needed with order dispatching. Implement improvements on the current fulfilment process.
JOB QUALIFICATION
Bachelor’s degree in Industrial Engineering or equivalent relevant experience
Experience in operations and warehousing
Experience in e-commerce is a plus
Excellent written and verbal communication skills
Highly adaptable in a fast-paced environment with strong problem-solving skills
Ability to collect, track, and analyze multiple data sets
Keen attention to details
Ability to build rapport and collaborate with others within the organization and externally
 
 
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Commerce
Specialization
Top Management
JOB BENEFITS
Others
Operation