onboarding and support Associate specialistBotkeeper Inc

Want to join the biggest thing in accounting since spreadsheet technology?! Named one of America's fastest-growing companies by both Inc. Magazine and the Financial Times, and featured in the Global AI Fintech100, Botkeeper is building a team that isn't afraid to push the boundaries of what's possible. Following our recent of Series C funding led by Grand Oaks Capital, we're now scaling to achieve the future of bookkeeping!
Onboarding and Support Associate Specialist include but are not limited to:
Troubleshooting and resolving client issues in a timely manner.
Communicating with teammates to diagnose problems.
Quickly understand different accounting system setup and process flow.
Talking with teammates through the process of fixing technical issues.
Prioritizing workload to ensure the most critical issues are resolved first.
Documenting common support procedures that coworkers can follow.
Providing excellent support remotely.
Support Customer Success Leads function to ensure new customers are systematically introduced into the system and begin to realize value as rapidly as possible.
Train new staff members.
Other tasks assigned by the Client Success Manager/ Onboarding and Support Specialist Team Lead.
Onboarding and Support Associate Specialist include but are not limited to:
0 - 3+ years' experience in a technology-related field
Undergrad / Associate / Bachelor's Degree in a technology or business-related field
- Preferably with previous experience in a technical support role or equivalent, BPO / helpdesk / customer service experience.
- Strong analytical and problem-solving skills.
- Good English communication skills, both written and verbal - able to convey difficult instructions and explanations.
- Excellent interpersonal, presentation skills - both written and verbal.
- Strong ability to build relationships and proactive engagement.
- Ability to manage/multi-task multiple actions across assigned tasks.
- Ability to thrive in a dynamic environment.
- Positive attitude and high willingness to learn.
- Open to flexible shift assignments.
- Detail-oriented and highly organized.
- A good team player and aims to continue improving with the team and also able to work within and across departments.
- A fast learner, able to adapt to change quickly, and able to align with the business direction.
- Willing to work on a nightshift schedule / shifting schedule.
About Botkeeper:
Botkeeper provides bookkeeping to businesses using a powerful combination of skilled accountants and automated data entry through the use of machine learning and AI. Our clients receive 24/7 accounting and support as well as incredible insight into their financials with beautiful dashboards and unlimited reporting. The platform easily integrates with a client's bank accounts, credit cards, HR system, and POS system, and makes appropriate entries and adjustments to their QuickBooks Online accounts, providing businesses with a 24/7 AI-driven Botkeeper. The company is headquartered in Boston, MA.
Botkeeper Benefits:
We offer PTO, competitive compensation, HMO Program, health insurance, vision reimbursement, and other cool perks that await. Additional benefits include our annual company retreat, incredible opportunities for career growth, continued professional education, and collaboration with our team of smart, supportive colleagues.
Equal Employment Opportunity Statement:
Botkeeper is proud to be an Equal Employment Opportunity employer and we encourage all to apply to join our team! We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, military or veteran status, disability, or any other applicable characteristics protected by law.
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Botkeeper Inc

Bataan
Permanent
Full-time