office 365 senior AdministratorSGS

Company Description
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world.
Job Description
RESPONSIBILITIES:
As a member of the Office365 Operations Center, the selected candidate will be part of a group of IT specialists in charge of managing the company's global Office 365 environment used by SGS affiliates worldwide.
Operate O365 ecosystem with strong focus in Messaging, Collaboration, and Unified Communications
Apply advanced technical skills and knowledge to collect needed information and resolve issues presented by the Global Applications Support Group (ASG)
The technologies used are as follows:
Enterprise Server OS: Microsoft Windows Server 2012/2016
Exchange Server: 2016/2019
Cloud: Azure
Application: Microsoft Office 365: Exchange Online, Sharepoint Online, OneDrive Sync, Office Online, OneNote, Outlook WebApp, Outlook Client, and Office ProPlus Suite, TEAMS, TEAMS Telephony, Yammer, Office365 licenses
Works in shifts covering 24x7 global IT operation
Manages Exchange Online, Sharepoint Online, Microsoft Teams, and One Drive
Serves as the Tier 2 engineer and the escalation contact of the ASG for advanced level of investigation and troubleshooting for Office 365 related incidents
Being able to identify problems from recurring Office 365 incidents and provide resolution in a timely manner
Executes standard and non-standard service requests, operational tasks defined or not defined, maintenance, and deployment activities requiring from basic to advanced level of technical competency
Monitors and tests performance for potential bottlenecks, identify possible solutions, and work with Tier 3 to resolve issues
Address Exchange and TEAMS issues including Exchange remote mailbox creation and administration.
Improve on existing Office 365 monitoring, management and reporting tools and utilities
Develop and document best practices for managing the Office 365 application
Work with Office 365 Engineering Team, Infrastructure, and Application Support Group
Provide advice and training to peers on various Office 365 applications
Assist in the management and maintenance of the global Office 365 environment.
Collaborate with internal support groups and the Microsoft internal engineering team to align on escalations and resolve complex system bugs that were reported by customers.
Reviews and approves diligently knowledge articles submitted by the analysts and specialists
Reviews change requests drafts for non-standard request before submitting to Change Approver
Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
Communicates with appropriate people using most effective medium whenever there is an issue or a possible outage of service. This includes notification when issue or outage has been resolved.
Participate in technical research and development to enable continuing innovation within the Enterprise
Perform restoration jobs
Assist with the creation of policies around the proper use of Office 365 Services and Support
Responsible for generating RCA's and communicate to stake holders after a major incident has occurred.
Manage critical issues and taking ownership when needed to set customer expectations, devise and implement action plans and professionally communicate to all parties involved on high-profile escalations.
Conduct Gap Analysis Summary and prioritize remediation actions summary
Maintain consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions and disaster recovery procedures for new and changed infrastructure.
Assist with the creation of governance for newly created support services
Responsible for delivering mentorship sessions in form of technical reviews and peer to peer assistance on escalated cases
Monitor and communicate to stakeholders the performance of the services.
Develop labs for the program or update existing labs to promote reproduction best practice across the program
Develop and improve escalation processes around field of expertise to reduce escalation gaps.
Assists the supervisor overseeing day to day operational activities
Stands as POC/deputy when supervisor is not around.
Leads project defined by the engineering team and workplace manager
Extracts relevant KPI reports to analyze the team's performance (reports manager) / service delivery in dublin to enhance dashboard (technical)
Participate on technical interview to assess new candidates if fit for the position
Ensure that service operations best practices are being observed and applied.
Report to manager on any issue that could significantly impact the business.
Spearhead the escalation for external technical support where problems cannot be resolved internally
Qualifications
Degree in computer science or related field. Exceptional candidates will be considered in the absence of a degree
Microsoft Certification an advantage
Service oriented; open minded, flexible, stress resistant, tenacious, dedicated, quality & objective driven
Highly self-motivated, able to take initiative and can work independently
Excellent analytical, organizational, and problem-solving skills, as well as accuracy and attention to detail
Track record of working effectively within a team, and support to peers toward improved processes and results.
Enjoy sharing knowledge & experience with others
Enjoy working in a team
REQUIRED SKILLS:
The following skills and experiences will constitute an advantage:
Must have 2 or more intermediate skills on the core services of Office365
At least 2-3 years of practical experience in running complex Office 365 infrastructure
ITIL certified preferable
Experience in working in a multinational environment
Microsoft SharePoint Online administration
Experience in Sharegate and Microsoft SharePoint Migration tool
Experience in working with Service Now
Expert scripting and development skills using PowerShell.
Experience with log reviews, incident analysis, and identification of issue trends
Experience with merger & acquisition scenarios, specifically migrations of Active Directory & Exchange.
Strong knowledge related to email security and security practices in general
Experience leading, implementation and deployment projects
Ability to document implementation plans and procedures for knowledge transfer.
Office 365 Deployments and integrations
Microsoft Exchange Server Administration including hybrid configuration
Troubleshooting Mobile Messaging Technologies: Exchange ActiveSync, iOS, and Android
Troubleshooting Teams related issues
Microsoft Active Directory administration
Experience in managing and troubleshooting Azure AD
Windows Server 2012/2016 System Administration
Additional Information
All your information will be kept confidential according to EEO guidelines.
SGS

Legazpi City, Albay Makati City, Metro Manila
Permanent
Full-time