nurse Concierge (november 2025)Genfinity

About the job Nurse ConciergeAre you looking for a position with tremendous growth potential?Gallagher Bassett, a premier multiline claims services provider, is looking for Philippine-licensed RNs to be part of their team in their Metro Manila site. The role is responsible for assisting US-based Case Managers in completion of tasks to promote quality medical care promptly and cost-effectively.Job Summary:The Nurse Concierge will initiate calls to Medical Providers to gather pertinent medical information such as but not limited to, the extent of the patient's injury, treatment plan, etc. Communication with injured workers would be done over text message. S/he should be comfortable and efficient in handling outbound and inbound calls, text message exchange and back-office tasks.Primary Duties and Responsibilities:
Coordinate with the onshore Case Manager once all medical criteria have been met.
Perform outbound calls to Medical Providers in securing appointments for the injured workers, verifying attendance, request medical records, return to work status forms and referral/s, if any.
Receive inbound calls from Medical Providers and IW to answer their inquiries pertaining to a claim
Accurate documentation and patient file management.
Reviewing patients' progress as needed.
S/he will work on a multi-system with an evolving scope of responsibilities over time.
Provide support to assigned Case Manager as needed.
Attend training/educational classes as appropriate.
Coordinate activities in the Supervisors absence, when applicable.
Strive to achieve departmental standards and objectives.
Perform other duties and responsibilities as deemed necessary and assigned.
Qualifications:
An active and unrestricted Philippine RN License.
At least 1 year US Healthcare experience in a BPO or CPO setting.
Good leadership qualities with the potential to train future colleagues in the department.
Motivated and assertive in finding better and more efficient processes as part of the continuous improvement of the department.
Critical thinker and good problem solver
Good patient care skills
Excellent verbal and written communication
Proficiency in MS Word and Excel and general computer literacy
Able to work with dual screens.
Strong analytical, interpersonal, and time management skills are also required
Able to report onsite
Salary Range: up to PHP 50,000 depending on experience
Start date: November 17, 2025All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.Genfinity as an Equal Opportunity Employer, believes in each person's potential, and we'll help you achieve yours.All information will be kept confidential according to EEO guidelines.Privacy Notice & ConsentWe value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the Data Privacy Act of 2012.You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at [Protected Info] .By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.Powered by JazzHR
Genfinity

Makati City, Metro Manila
₱50,000 per month
Permanent
Full-time