Number Transfer AnalystRingCentral

Posted on 09 September 2020
Our Number Transfer Department (LNP) is expanding, and we need additional talent for the growing team.
Job Description:
GENERAL PURPOSE
The Local Number Portability (LNP) Coordinator position will manage the critical day-to-day operational components for the delivery of telephone services. This includes, but may not be exclusive to: Local Number Portability (LNP), DID Listings, SMS, Translations, telephone back office processes and special project, as necessary. The ideal candidate will be a proven leader with heavy achievement orientation, high personal level of excellence, and the ability to assess situations quickly, understand business requirements, and use technology to assist in the end-to-end telephony process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Local Number Portability Coordinator is responsible for triaging order fallouts, preparing Local Service Requests (LSR) using information from telephone work orders, ensure accuracy and completion of LSRs, and submit orders to multiple Local Exchange Carriers (LECs /ILECs) across multiple markets where LSR requirements/business rules may vary. Responsibilities will also include request follow-up, carrier escalations, provisioning and system updates, and project/quality management. This position fulfills an administrative and technical support role within the Customer Provisioning Team by meeting core performance objectives and by addressing order-impacting issues with RingCentral's internal/external customers.
PERIPHERAL DUTIES
● Prepare Local Service Request (LSR) utilizing carrier applications and carrier interfaces.
● Submit, track, and document LSR orders to Local Exchange Carriers, using various internal and external systems.
● Monitor LSR orders to ensure Firm Order Confirmations (FOC) received within regulated timeframes, resolve order rejects within a timely manner, and escalate as needed.
● Create and activate telephone number subscriptions in SOA/NPAC.
● Coordinate requests for Hot Cuts with various departments within the Company.
● Proactively manage internal system milestones, carrier issues, and order supplements to ensure order completion within established time-sensitive intervals.
● Utilize troubleshooting techniques to escalate and resolve order jeopardies of a simple and complex nature with ILECs/CLECs.
● Identify solutions to challenges that will make LEC Services more effective and efficient with openness to creativity, innovation, and change.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES
● Knowledge of Microsoft Office applications such as Word, Excel.
● Knowledge of common Local Number Portability systems
● Solid time management, organizational, multi-tasking, and analytical skills.
● Mature judgment and the ability to work independently and efficiently.
● Flexible, punctual, and consistent attendance.
● High degree of accuracy and attention to detail.
Requirements
REQUIREMENTS:
2 years of collegiate education is required
At least 1 year of working experience in Technical Support is required for this position
Preferably with number porting experience
Above Average English communication skills
Basic Knowledge on VOIP, networking, routers and modems
Strong customer service orientation
Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
Networking, IT or telecommunications certification is a plus
Applicants must be amenable to working nightshifts
Skills / Software
Customer ServiceOperationsEnglish languageServicesStrong Work Ethic
Working Location
World Wide Corporate Center LG Floor Acquire Asia Pacific Philippines
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Job Description
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