now hiring Chat Support customer retention agentsSelect VoiceCom
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 19/12/2020
Now Hiring: Non-Voice (Chat) Customer Retention Agents - Earn up to 25K Monthly!
Join us today and enjoy the following benefits:
Medical / Dental coverage (HMO)
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Life insurance program
Vacation and family leave programs
Annual salary increase based on performance
Quarterly team outing
Free flowing coffee and hot chocolate
Family atmosphere
Cozy sleeping lounge and canteen plus entertainment area
Great offices in IT park with outdoor private terrace overlooking Cebu City
About the account:
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.
Heed their call:
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
Responsibilities:
Answer customer inquiries regarding subscriptions
Attend to billing concerns
Retain subscriptions of customers
Resolve billing disputes
Desired skills & knowledge:
Must have at least 2 years of Chat Support experience and 1 year of Sales and Retention background
Previous experience with subscription service industry is an advantage
Exceptional English speaking and writing skills
Adherent to SOP and KPIs and must be able to multitask
Must have a high degree of professional ethics, integrity and a team player
Understanding of the American consumers’ mentality is a plus
Supports the mission of “Truth & Tradition"
Strong customer service skills
Energetic, fun and confident personality
Willing to work full-time night shift
Amenable to shifting schedules and work on weekends
Join us today and enjoy the following benefits:
Medical / Dental coverage (HMO)
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Life insurance program
Vacation and family leave programs
Annual salary increase based on performance
Quarterly team outing
Free flowing coffee and hot chocolate
Family atmosphere
Cozy sleeping lounge and canteen plus entertainment area
Great offices in IT park with outdoor private terrace overlooking Cebu City
About the account:
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.
Heed their call:
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
Responsibilities:
Answer customer inquiries regarding subscriptions
Attend to billing concerns
Retain subscriptions of customers
Resolve billing disputes
Desired skills & knowledge:
Must have at least 2 years of Chat Support experience and 1 year of Sales and Retention background
Previous experience with subscription service industry is an advantage
Exceptional English speaking and writing skills
Adherent to SOP and KPIs and must be able to multitask
Must have a high degree of professional ethics, integrity and a team player
Understanding of the American consumers’ mentality is a plus
Supports the mission of “Truth & Tradition"
Strong customer service skills
Energetic, fun and confident personality
Willing to work full-time night shift
Amenable to shifting schedules and work on weekends
Other Info
2 to 4 Years Experience
Open to Work From Home
Open to Work From Home
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Select VoiceCom
About the company
Select VoiceCom jobs
Size: From 101 to 500 employees
Position now hiring Chat Support customer retention agents recruited by the company Select VoiceCom at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Now Hiring Chat Support Customer Retention Agents or Select VoiceCom company in the links above
About the company
Select VoiceCom jobs
Size: From 101 to 500 employees