non- Voice csr | on-site | pasig cityEastvantage Business Solutions Inc.

Provide excellent support to customers.
Handle users and customer's suggestions, enquiries, requests and complaints.
Take ownership and have a proactive approach to resolve cases and complaints.
Provide users and customers' feedback, working closely with the Product, Engineering and Operation teams to ensure continuous improvement in product development and user journey.
Guide users and customers in navigating the client's website application, and making them comfortable using features like FAQs and Help Centre.
Provide support to our partner(s) in a timely and most helpful manner
Collaborate with the Global and In-house service team on special projects or initiatives.
Support the team with ad-hoc tasks: training and coaching new hires, reporting etc.
Work Set-up:
On-site (Pasig)
Full-time and permanent
Rotational Shift
Minimum 1 - 3 year experience in customer service. Experience in Fintech, Finance or E-commerce industry is a plus.
Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.
Fluent in both English and Filipino languages.
Self-motivated, attention to detail, independent and fast learner; embrace changes with a positive attitude.
Possess good teamwork and interpersonal skills; Great with problem-solving and analytical skills.
Understanding of Cryptocurrency and its mechanics is a plus.
Due to high volume of applicants, only qualified candidates will be contacted. We sincerely thank everyone who submitted their application and rest assured that we will keep every profile in our active pooling for other opportunities.
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 10 openings Bachelor's degree graduate
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time