noc TechnicianInsight

Requisition Number 79240 BASIC JOB FUNCTIONS The NOC technician role will be responsible for monitoring, administration, and breakfix support of client's managed appliance. You will be working with a team of IT professionals in delivering 24x7 IT support services to clients across different industries. The NOC technician will utilize his knowledge, skills and abilities to resolve client's issues with respect to agreed SLA, participates in improvement of our current processes and utilize our plethora of tools and systems. RESPONSIBILITIES bull Monitoring and administration of servers network infrastructure. bull Perform triage and analyze tickets. bull Perform general remote trouble shooting and attempts to resolve client's issue based on technical knowledge, SOPs and expertise within agreed upon SLAs. bull Complete scheduled intermediate level maintenance, management and network administration activities on servers, network devices or other configuration items managed. bull Escalates issues to higher tier of support. Collaborate with Engineers to determine the effective course of action. bull Respond to phone calls, chats or self-service customer touchpoints and assist clients for any issues that occurred ( system, network, vpn, application etc.). bull Participate in improving process and knowledge base articles. bull Other duties or task may be assigned from time to time. bull Reports directly to operationsshift Team lead. GENERL REQUIREMENTS bull Bachelor's degree Focusing on IT, Computer Engineering and other related studies, from four-year College or University bull At least 3 years of related work experience in a NOC or equivalent environment supporting IT infrastructure which includes administration, support and implementation of servers, networks, databases and storage assets. Remote troubleshooting experience, required. bull Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives bull Strong written and verbal English communications skills bull Able to successfully manage multiple priorities bull Proven ability to communicate effectively across all levels of the organization bull Strong commitment to company values and operating principles TECHNICAL REQUIREMENTS bull Solid knowledge and experience supporting Windows ServerLinux bull Solid knowledge and experience in Networking (IP connectivity, routers, switches, VPN) bull Server virtualization fundamentals bull Other technical skills and experience in one or more of the following technology areas - Application troubleshooting background - Data Network (Cisco switches, routers and firewalls) - Voice networks - Storage (NetApp, Pure) bull Familiarity with ITSM concepts and experience with ticketing system. bull Experience working with remote access tools and understanding of security protocols compliance. PREFERRED bull Industry recognized certifications. ITIL, CCNA , Microsoft technology certificates, others. bull Experience supporting or working in an Enterprise andor Global Managed Services environment. bull Knowledge and experience with cloud technologies (Azure, Google, AWS others.) The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here . Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTrademark and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, clouddata center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com. Founded in 1988 in Tempe, Arizona 11,000+ teammates in 21 countries providing Insight Intelligent Technology SolutionsTrademark for organizations across the globe 9.2 billion in revenue in 2018 Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for DataAI, Microsoft Azure Expert Managed Services Provider Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business) Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018 Today's talent leads tomorrow's success. Learn about careers at Insight jobs.insight.com or you may send your updated CVs at Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight Manila Location 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550 Job Segment Technician, Engineer, Cisco, Developer, Supply, Technology, Engineering, Operations
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Mandaluyong City, Metro Manila USA
Permanent
Full-time