noc Technician (onsite)OfficePartners 360, Inc.

Do you thrive in fast-paced environments, solving complex technical puzzles under pressure? Are you a team player with a knack for clear communication and meticulous documentation? If so, PG&E's IT Network Event Manager role could be your ideal career challenge.
As the first line of defense for our critical network infrastructure, you'll play a pivotal role in ensuring the smooth operation of our IT systems, impacting millions of Californians. You'll independently and collaboratively diagnose, troubleshoot, and resolve network and application issues, utilizing your expertise and the support of our technical team.
Here's what your heroic day-to-day might look like:
Become the network detective: Analyze real-time alerts, pinpoint root causes, and implement effective solutions to get systems back online swiftly.
Master communicator: Keep stakeholders informed through timely ticket updates, manage outage conference bridges, and craft clear notifications for various audiences.
Embrace established procedures: Utilize documented runbooks and protocols to ensure consistent, efficient troubleshooting and problem-solving.
Uncover hidden patterns: Leverage data analysis to identify potential issues before they arise, proactively safeguarding network stability.
Collaborate for success: Work seamlessly with internal and external experts to tackle intricate problems and share valuable knowledge.
Go the extra mile: Take initiative, identify improvement opportunities, and contribute to optimizing network performance and security.
To join our IT vanguard, you'll possess:
Solid IT foundation: Bachelor's degree in IT or related field (or equivalent experience) and 2+ years of hands-on IT experience.
Network savviness: Familiarity with telecom, internet, or network operations center environments is a plus.
24/7 adaptability: The ability to thrive in a fast-paced, shift-work environment with occasional travel is essential.
Pressure cooker poise: A cool head under pressure and excellent communication skills are your secret weapons.
Bonus points: Experience with network monitoring tools, ticketing applications, ITIL certification, and CCNA certification will set you apart.
Step up and become the hero our network needs! Apply today!