noc - associate Network EngineerTeletech Customer Care Management Philippiness Inc

Job Description : NOC Engineer.P1 TTEC is seeking a NOC Engineer to join the IT Team. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver s Job Description : NOC Engineer.P1 TTEC is seeking a NOC Engineer to join the IT Team. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits. Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services. Position Summary The NOC Engineer, as part of the TTEC Network Operations Center(NOC), is responsible for managing and maintaining all critical infrastructure systems and platforms that support the global TTEC 24x7 Operations. This TTEC NOC is part of the Infrastructure Team and this position will report to the NOC Shift Supervisor. Key responsibilities: Utilize a suite of tools to monitor and manage all core network, voice and system/platform infrastructure environments Perform initial triage and troubleshooting steps by following SOP (Standard Operating Procedures) to determine root cause of alerts generated Track and document all issues and resolutions in detail within the ticketing system Provide notification to TTEC Operations and TTEC IT Management for all impacting or potentially impacting issues Implement Disaster Recovery procedures, where applicable, to quickly restore service to TTEC clients Acts as a liaison with vendors and third-party providers, including ticket creation and escalation Capable of managing complex technical issues and communicating status to Customers. Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements. Ability to thrive in a fast paced, multi-cultural, customer-oriented environment. Ability to work days, evenings, and weekends as required 24x7 support Exceptional documentation and communication skills. Other duties as assigned by management Preferred Skills Previous Network Operations Center, Customer Service or Helpdesk experience Experience managing, supporting and deploying IT infrastructures with a strong ability to diagnose server or network alerts, events or issues Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems and firewalls Working knowledge of Voice/VOIP technologies Sysadmin and Linux skills Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision Strong verbal and written communication skills, with ability to confidently speak with clients directly Self-motivated, enthusiastic, and able to handle multiple support cases Customer-oriented, and capable of providing high levels of client satisfaction Collaborate and work well with others Creatively solve problems Advanced Skilled: Experience and knowledge in one or more of the following areas: Network/Security, Voice, Platform/Storage, System Administration. See each area for more details. Systems Administration Expertise installing, configuring and maintaining Windows Server 2003 / 2008 / 2012, VMware vSphere and MS Hyper-V on blade and rack-mounted servers from Dell, HP, IBM, Cisco Experience supporting Microsoft Exchange Server and Lync/Skype for Business in a multi-domain, enterprise environment Microsoft Certified IT Professional or MCSE preferred Strong and demonstrated experience with scripting (PowerShell, VBScript, etc.) Detailed understanding of advanced Windows Services including: Remote Desktop Services, IIS, DNS, DHCP Experience documenting process and creating KB's for use by other support technicians Platform/Storage Experience with the following vendors: VMware, VMware Horizon, Commvault, Cisco UCS, NetApp Experience in IT, demonstrating an increasing level of responsibility and technological acumen. Experience with VMware virtual server infrastructure administration and support in mid to large d enterprise environments. Experience administering an enterprise-level data backup system such as Commvault Simpana. Prior experience with any of the following preferred: Cisco UCS, Dell, or other Intel-based server hardware Disk storage systems such as NetApp and EMC Cisco MDS VMware vRealize Operations NetApp OnCommand Insight Cloud platforms - Azure, AWS Basic Networking, Firewall, TCP/IP communications Basic SAN (storage area networking) fundamentals Strong understanding of Microsoft-based technologies, including Windows Server, Active Directory, SQL Server, etc. Requirements Bachelor degree in Information Technology or Computer Science or equivalent experience 2-3 years of experience in a Network Operations Center type of environment or 1-2 years in 1 or more of the technology specific areas listed above What You Can Expect Dedication to your career growth and professional development Actively diverse and inclusive culture Community-minded organization committed to giving back Global team of curious lifelong learners guided by our company values And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
Monster

Metro Manila
Permanent
Full-time