Network situation managerAtos Global It Solutions And Services Private Limited

Job Description
Situation Manager
The Situation Manager is accountable to manage all Atos owned high priority and major Incidents, within
the agreed Atos Major Incident Management process. The Situation Manager is responsible for the
following:
Restore service as quickly as possible, and within SLA, while minimizing impact to the business.
Ensure timely and effective communication.
Govern and drive all Atos technical ownership and resources.
Ensure timely effective vendor engagement.
And act as the single point of contact for the Major Incident Management Process
The SitMan/ Consultant will be responsible for the delivery of network services provided by teams
directly supporting the Atos managed network services. As such, the candidate will be supported by a
talented cast of technical managers and engineering staff. Additionally, the SitMan will be supported by
a project management office, network operations center, strategy and architecture, network monitoring,
tools, reporting, asset management and billing support teams who are dedicated to the account.
Primary Job Functions:
Customer interaction and cross functional teams experience essential.
Responsible for the success of regional network services. This includes, but is not limited to:
Configure, troubleshoot, and support Cisco routers (900x, 3900 and 3800 series), switches
(3700, 6500, 4500 series, ASR's, Nexus 5500, 7000 and 9000)
Configure and support Cisco wireless access points with a good understanding of wireless
controllers
Perform troubleshooting and monitoring of incidents queues and executing network changes
as required during and after business hours. This position will be part of a 7/24 on-call
rotation
Opens and monitor TAC cases with our vendors as required
Adheres to all change control processes and configuration standards
Attends daily incidents and change control meetings as well as conducting troubleshooting
bridges with peers, vendors, and customers
Ensure timely and accurate communications to the customer are occurring
Project management skills advantageous but not essential well organized in tracking work
streams
Secondary Job Functions:
Review network change scripts for accuracy to mitigate change induced outages and assuring
changes meet corporate standard configurations
Perform network captures using protocol analyzers and Wireless flukes
Provide real time support during changes as needed
Train and mentor peers and junior level engineers
Completes administrative duties updating network inventories, support documentation (Visio)
Assist manager in identifying issues and process improvements, and distribution of work
request.
Education / Experience:
7+ years as a hands-on network engineer implementing, designing, and supporting a large
enterprise network is required
Advanced working expertise EIGRP routing protocols as well as TCP/IP, Multicast, LON and
protocol redistribution. BGP and IS/IS would also be preferred Should be able to configure
these protocols from scratch and troubleshoot these technologies in a production environment
Advanced working expertise of LAN technologies (HSRP,STP,VLANs and IP-subnetting)
Strong working expertise of WLAN technologies (Controllers, WAPs, Cisco Prime and 802.11
fundamentals)
Good working knowledge of network cabling infrastructure and specifications
Experience with corporate change management procedures (design and peer review)
Understanding of general project planning principles expected
Industry certifications CCNP is a must. CCIE or passed written is a plus
BA/BS Degree preferred but not required if certifications are CCNP or better
You will work on site in the Philippines, working 12-hour shifts between 7am and 7pm or 7pm and 7am.