network and collaboration EngineerInsight Enterprises, Inc.
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 11/01/2021
79218
Position Overview
As a support engineer under CDCT Managed Services, you will provide level 2 & 3 break/fix collaboration support for various clients, in addition to performing remote management tasks for the afore mentioned clients. There will be both tool as well as user reported incidents, escalating issues for junior teammates as needed. Work directly with the client to communicate progress on tasks and provide recommendations to their infrastructure. The department is not limited to collaboration either - expect to work with data center, data protection, virtualization, networking, security, storage technologies as well. This is a 1st shift position.
What you will do at Insight:
Provide daily operational management of client hardware and software configuration.
Operate as tier 2 / 3 break-fix for Cisco network and UC environments.
Work within on-call rotation for 24x7x365 MSP.
Provide daily operational management of client hardware and software configuration.
Fulfill engineering requests related to moves, adds, changes, and deletes on client voice systems.
Fulfill engineering requests to setup VPN tunnels and make firewall changes.
Maintain advanced software configuration and recommend new applications and equipment, including service updates and patches for all components.
Functions as technical liaison and advisor for clients in the collaboration.
Executes analysis of client environments and remediation tasks based on industry best practices. Implements formal written summary and action plans along with root cause analysis reports for clientele management.
Formulate, provide; maintain advanced documentation for various business critical technologies in the form of diagrams, configuration settings, usage policies; operating practice.
Perform other duties as assigned.
General requirements:
The Network and Collaboration Engineer will be responsible for Implementation, Maintenance and Support of local and wide area networks (LANS/WANS) and associated applications.
Installs, configures, upgrades, troubleshoots, diagnoses, and resolves problems at an understanding level on servers and shared network devices; troubleshoots and resolves software and hardware problems on basic networks.
Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
General system troubleshooting. Utilized all available internal and vendor resources to identify and resolve issues within customer service level agreement and expectations.
Maintains current knowledge of core service offerings and SLAs. Understands all Logical service offerings to better support customer as well as engaging opportunity in expanding any service offering to better service our current customers.
Monitor trends and problems to spot a pattern and recommend new standards or process changes.
Creates and maintains technical and process documentation. Propose Knowledge changes and update existing process documents.
Collaborate with Internal resources, customer, third party vendor to solve complicated issues or as part of a project.
Provides technical expertise and guidance to Services technicians.
Other duties as assigned.
Reports directly to ()
What you will need to join Insight
Bachelor's Degree in Computer Engineering, other related IT/computer studies, ECE or other IT related field, from four-year College or University
At least 8 years of experience in Network Administration/Engineering, NOC operations, Remote trouble shooting, Customer management and other related IT services experience.
At least 4 years of experience in Collaboration Administration/Engineering
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Proven ability to communicate effectively across all levels of the organization
Strong commitment to company values and operating principles
Preferred
CCNP Enterprise, CCNP Collaboration, Industry recognized certifications. ITIL, others.
Experience supporting or working in an Enterprise and/or Global Managed Services environment.
Background in Cisco networking and collaboration
Experience in cloud technologies (Azure, AWS, Google)
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Today's talent leads tomorrow's success. Learn about careers at Insight: or you may send your updated CVs at
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to religion, disability status, and sexual orientation.
Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550
Jobs2Web
Position Overview
As a support engineer under CDCT Managed Services, you will provide level 2 & 3 break/fix collaboration support for various clients, in addition to performing remote management tasks for the afore mentioned clients. There will be both tool as well as user reported incidents, escalating issues for junior teammates as needed. Work directly with the client to communicate progress on tasks and provide recommendations to their infrastructure. The department is not limited to collaboration either - expect to work with data center, data protection, virtualization, networking, security, storage technologies as well. This is a 1st shift position.
What you will do at Insight:
Provide daily operational management of client hardware and software configuration.
Operate as tier 2 / 3 break-fix for Cisco network and UC environments.
Work within on-call rotation for 24x7x365 MSP.
Provide daily operational management of client hardware and software configuration.
Fulfill engineering requests related to moves, adds, changes, and deletes on client voice systems.
Fulfill engineering requests to setup VPN tunnels and make firewall changes.
Maintain advanced software configuration and recommend new applications and equipment, including service updates and patches for all components.
Functions as technical liaison and advisor for clients in the collaboration.
Executes analysis of client environments and remediation tasks based on industry best practices. Implements formal written summary and action plans along with root cause analysis reports for clientele management.
Formulate, provide; maintain advanced documentation for various business critical technologies in the form of diagrams, configuration settings, usage policies; operating practice.
Perform other duties as assigned.
General requirements:
The Network and Collaboration Engineer will be responsible for Implementation, Maintenance and Support of local and wide area networks (LANS/WANS) and associated applications.
Installs, configures, upgrades, troubleshoots, diagnoses, and resolves problems at an understanding level on servers and shared network devices; troubleshoots and resolves software and hardware problems on basic networks.
Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
General system troubleshooting. Utilized all available internal and vendor resources to identify and resolve issues within customer service level agreement and expectations.
Maintains current knowledge of core service offerings and SLAs. Understands all Logical service offerings to better support customer as well as engaging opportunity in expanding any service offering to better service our current customers.
Monitor trends and problems to spot a pattern and recommend new standards or process changes.
Creates and maintains technical and process documentation. Propose Knowledge changes and update existing process documents.
Collaborate with Internal resources, customer, third party vendor to solve complicated issues or as part of a project.
Provides technical expertise and guidance to Services technicians.
Other duties as assigned.
Reports directly to ()
What you will need to join Insight
Bachelor's Degree in Computer Engineering, other related IT/computer studies, ECE or other IT related field, from four-year College or University
At least 8 years of experience in Network Administration/Engineering, NOC operations, Remote trouble shooting, Customer management and other related IT services experience.
At least 4 years of experience in Collaboration Administration/Engineering
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Proven ability to communicate effectively across all levels of the organization
Strong commitment to company values and operating principles
Preferred
CCNP Enterprise, CCNP Collaboration, Industry recognized certifications. ITIL, others.
Experience supporting or working in an Enterprise and/or Global Managed Services environment.
Background in Cisco networking and collaboration
Experience in cloud technologies (Azure, AWS, Google)
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Today's talent leads tomorrow's success. Learn about careers at Insight: or you may send your updated CVs at
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to religion, disability status, and sexual orientation.
Insight Manila Location: 2nd Floor Edsa Central Pavilion Building, Edsa corner United Street, Greenfield District, Mandaluyong City, Metro Manila, Philippines 1550
Jobs2Web
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Mandaluyong City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Insight Enterprises, Inc.
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Insight Enterprises, Inc. jobs
Mandaluyong City, Metro Manila
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