Network analyst iiiFIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Information Technology
Travel Percentage : 0%
General Duties & Responsibilities:
-Performs device configurations, internal operating system upgrades and software upgrades, and deploys network devices including routers, switches,
SDWAN edges, and wireless APs.
-Knowledgeable of WAN/LAN technologies such as SDWAN, MPLS, VPN, BGP, VRFs, VLANs, etc.
-Knowledgeable of network vendor devices and configurations including Cisco routing and switching, VMWare VeloCloud, Cisco Meraki, Juniper, and HP.
-Follows documented network services processes and procedures. Identifies gaps in processes or documentation and suggests improvements.
-Monitors, responds, and provides resolution for all network problem and incident tickets.
-Utilizes ServiceNow ticketing system, documents status updates and problem resolutions.
-Performs customer service duties and responds to customer requests as defined by management.
-Responds to customer requests as defined by management, completing assignments in a timely manner with an acceptable level of quality.
-Troubleshoots network problems and recommends corrective procedures. Assists with troubleshooting circuit equipment and all other network issues.
-Prepares activity reports as requested by management.
-Prepares client reports for network troubleshooting and performance.
-Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
-Maintains network services documentation related to work area.
-Completes network change requests in accordance with service level agreements.
-Participates in afterhours on call rotation as needed.
-Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor's degree in technical discipline or related field or the equivalent combination of education, training, or work experience. Cisco CCNA certification.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
-Communicates ideas both verbally and in written form in a clear, concise and professional manner.
-Knowledge of network technologies, i.e., routers, switches, SDWAN, wireless, network and routing protocols, etc.
-Knowledge of basic IT technologies, i.e., network operating systems, network hardware, monitoring tools, etc.
-Requires knowledge of basic office tools.
-Ability to understand and apply technical concepts.
-Team skills, including the ability to establish and maintain effective working relationships.
-Flexibility, versatility, dependability.
Job Level Detail:
Career professional role requiring high skill with extensive proficiency - answers and responds to increasingly complex network related questions and inquiries via telephone and electronic messaging systems utilizing established procedures. Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross-training to others. Is proactive in identifying potential network services problem areas and recommending solutions. Effectively communicates with all levels of technical and non-technical personnel. Ability to negotiate complex processes and issues with others. Performs network service infrastructure design and engineering, service prototyping, and laboratory experimentation. Contributes to the development, documentation and implementation of standards or guidelines. Expanded knowledge of financial services industry, FIS products and services, and networking terms, concepts, practices, and policies including FIS's network infrastructure and architecture. Has a basic understanding of regulator and audit requirement with respect to network services controls. Typically requires five to seven years of experience performing hands on network services infrastructure engineering, diagnosing and correcting network problems and network equipment installation and configuration. Cisco CCNA certification required, CCNP certification preferred.
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS

Manila City, Metro Manila
Permanent
Full-time