Net Business Support EngineeriScale Solutions

Location : Makati City (1224) -
Salary : Competitive
Type : Permanent
Main Industry :
Job ID : 103929573
Employer : iScale Solutions
Posted On : 25 September 2020 25/10/2020
-Communicate with different Edenred BUs to receive, collect and clarify issues, keep following issues until close by respecting the SLA.
-Investigate issues, including reproducing, debugging and log analysis.
-Closely work with team leader and development team to understand the product insight, including features, detail logic, data relationship, hosting etc.
-Closely work with infrastructure and security team to properly deploy, configure and monitor the applications.
-Provide valuable inputs to product team to improve the product.
-Write and maintain technical support documentations (SOP, FQA etc.)
-Help desk tickets maintenance, to communicate with the stakeholders via help desk and keep the tickets' status up to date.
-Work with shift mode and with hotlines.
Requirements
-Bachelor degree or above in computer science or equivalent.
-At least 2+ year's software maintenance and support experience.
-Familiar with development tools including Microsoft Visual Studio 2015 or above, C#, SQL Server Management Studio, IIS, Git.
-Familiar in Database operation and SQL statement (MSSQL).
-Familiar with writing unit test to simulate the issues.
-Know-how about web developments: asp.net web forms, MVC, WCF, REST API, JavaScript, JQuery, CSS and CSS frameworks
-Strong desire to learn, result oriented, responsible and good willing to grow with the organization.
-DevOps experience is a strong plus.
-Good communication skills in English (listening / probing, writing, speaking);
-Mandarin is a plus.
-This is a remote position.
Tiptopjob

Makati City, Metro Manila
Permanent
Full-time