na channel Administrative AssistantSolarWinds

Overview
SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.
Responsibilities
Manage daily inbound requests and routing for the NA American reseller inbox
Routing inbound voicemails to appropriate CAM/NAM/AM
Assist with deal registration process for resell partners and SolarWinds account managers
Communicate registration approvals/denials and cost scenario to resell partners
Request proper information and routing for all renewal requests
Assist with onboarding process for new partners to become authorized reseller/renewal partners
Assist with deal tracking through distribution partners
Assist partners with partner portal and NFR licensing requests
Opportunity pipeline inspection for channel opportunities to confirm accurate reporting requirements
Quote inspection for channel opportunities to confirm accurate reporting requirements and cost margins
Resolving order issues with customer service and order management
Performing other administrative support duties as requested
Qualifications
3+ years' experience in customer service role
Strong desire and willingness to learn
Excellent customer service skills
Excellent communication skills both oral and written
Excellent problem-solving skills
Ability to build relationships both internally and externally
Good computer skills
Excellent organizational skills with the ability to multi-task and track multiple issues
Strong attention to detail
Previous experience with CRM, NetSuite and/or SalesForce is a plus
SolarWinds

Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time