Multi lingual german speaking Enjoy high salaryNeksjob

Description
Quality Assurance Analyst
Compensation:
*70,000 - 100,000
Language:
German - Italian
German - Spanish
Spanish - Italian
Job description:
Monitor and evaluate calls based on Client specific criteria.
Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance Supervisor.
Answer Operations questions concerning QA guidelines and policies.
Send out Red Flag/Fatal Error Audits to Upper Management.
Monitor all centers for quality and performance issues.
Participate on calibration sessions with Operations, Training, and internal quality members off site.
Required Skills:
Previous QA experience preferred Ability to analyze and solve complex technical issues
Strong communication skills (verbal and written communications)
Strong trouble shooting and problem solving skills
Strong attendance record
Current on technical issues
Ability to work independently
Professional demeanor
Must show exemplary quality scores throughout tenure as an agent
Ability to perform other related duties and assignments as required and assigned by supervisor or manager
Must demonstrate a good attitude and the ability to work as a team player
Ability to multitask
Willing to work in a flexible schedule
Interested?
Please send your resume to ****@neksjob.com
Subject: QA Multi-lingual
or
Send the following information via PM to this no. (Click "apply now to" see contact details):
FULL NAME:
CONTACT#:
LOCATION:
EMAIL ADDRESS:
POSITION APPLYING FOR:
TENURE IN BPO:
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
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