mso (member services & Operations) associates (j000715)outsourced

Company Description
The Company is a technology-assisted EV mobility company that creates an entirely new way to bring short and long term vehicle rental to life long customers. Our model operates under higher margins while also increasing overall customer satisfaction and retention.
Job Description
· Understand customers' inquiries or complaints and deal effectively with Member of potential Members who may be frustrated or angry.
· Handling incoming inquiries from Members regarding a variety of requests.
· Create, manage and resolve claims and any repairs needed for vehicles at repair facilities and insurance companies.
· Demonstrate and maintain professional oral communication with vendors to help onboard vehicles. Navigating multiple Ago proprietary platforms simultaneously for member research and resolution.
· Assisting members with any technical issues related to website or products and escalate issues to as necessary.
· Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over chat and vendors over the phone.
· Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections.
· Identifying, researching, and resolving customer issues using all available resources.
· Follow-up on customer inquiries not immediately resolved.
· Consistently meeting established performance and quality standards.
· Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members.
Qualifications
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Additional Information
Working Hours: Shifting Schedule
SmartRecruiters

Quezon City, Metro Manila
Permanent
Full-time