movent i Support manager manila, philippinesMovent Inc.

Description
Position at Movent Inc.
Intech is a data platform that matches brands (we work with most of the largest global brands) with creators (influencers, celebrities, publishers, communities, etc.). Platform users can be advertising, PR, and media agencies planners and brands, teams. The main platform output is to support planning and buying for influencers marketing.
We're looking for a support manager who will act as a community manager for Incatech users in dedicated markets. With a marketing background, a passion for tech and data, a strategic & commercial mind, great communication skills, and a service-oriented personality; his/her role is to proactively engage, train, educate, assist, support, manage users of the platform. The role also includes reporting bugs, issues, change requests from users to the development and QA teams. The perfect candidate would be someone who has knowledge in product design and can take initiative in recommending improvements and new features on its own.
The main success metric is to develop the platform usage and number of users. The efforts of the support manager should result in the creation of a community of platform advocates, in each market.
Reporting of the role
This role reports to the Incatech Lead and Production Manager
3 best things about the job: * Work for a very interesting and trendy project related to influencers marketing, where Instagram, Tiktok, Facebook, etc. are part of our daily conversations. Work in a start-up, friendly mentality with the backing of the world's largest media investment company!
Become knowledgeable in technologies, data, and Artificial Intelligence. Level up your profile with the most sought-after skills in the market nowadays
You will love the gratification in teaching and helping users, developing social ties with all of them. Interact with cool people from other countries from the advertising and communication business.
Measures of success -
In three months:
Become a seasoned platform user
Developed relationships with key stakeholders across assigned markets
Assist with basic support tasks
In six months:
Be able to screen and prioritize proposed enhancement to the product coming from feedback from users
Organize live training, monitor markets usage analytics, take initiative to promote usage.
Assist with complex support tasks
Propose platform enhancements
In twelve months:
Be recognized as a center of excellence when it comes to platform usage
Open up and manage new markets
Join the product design team
Responsibilities of the role:
Be an expert user of the platform
Monitor platform usage
Proactively support users
Manage training and regular meetings
Animate users community
Develop usage and number of users
What you will need:
Technical knowledge/hard skills:
Graduate in Marketing, Mass communication or IT
Experience in influencer marketing or digital advertising
Experience in planning & research
Experience in the use of analytics platforms, influencers discovery platforms, or monitoring/listening platform
Mindset/soft skills:
Highly driven, proactive, and resourceful
Strong relationship building and service-oriented personality
Strategic & commercial mind.
About Movent
Acquired by WPP in 2013 and previously known as Netbooster Asia, Movent has evolved from the leading digital agency in the Philippines to a specialized Tech & Data company with global influence. Today, we proudly conceptualize, design, and develop solutions that shape the digital advertising of the future. Led by entrepreneurs, made of technologists, and driven by innovation, our team has stood together for more than 10 years, developing unique expertise in the digital content and media business. Based in the heart of BGC in a modern open office, we are part of GroupM, managing nearly one in every two ads in the Philippines.
To learn more about Movent, visit us at www.movent.com
About the Project
We're building a world-leading content marketing platform. We aim at answering what content a brand should do and with whom. Value extraction from the processing and analysis of web and social content data is done through our own AI infrastructure. We have developed an API driven platform using a wide range of cutting-edge technologies and industry standards like Google's Tensorflow, Facebook's PyTorch and Apache Spark for machine learning, Elasticsearch for distributed search and analytics, Apache Kafka for building scalable streaming data pipeline all of which are built on top of PHP-based API-Platform and ReactJS that leverages automated deployment and scaling via Kubernetes.
Our Team
We are about 50 Business Analysts, UX Specialists, Data Specialists, Junior, and Expert Developers, QA Managers, and Support Leads. We value curiosity, initiative, collaboration, and education. We train new members and promote self-learning to constantly acquire new technologies. We have strong family values, we promote a healthy work-life balance, and adopted flexible ways of working based on performance and responsibility.
About the Philippines
In recent years, the Philippines has emerged as one of the fastest-growing economies in Southeast Asia. Al-Jazeera noted the market demonstrating "an unprecedented period of macro-economic buoyancy and political stability", spurring both domestic and international business growth. It is also one of the largest and fastest-growing digital markets in Southeast Asia, with growth expecting to increase exponentially in the next few years.
With a population of 109.5 million, 59.2% of these currently have access to the internet. By 2022, the Philippines' internet population is forecasted to be 73%. Coupled with the Philippines' vibrant economic growth and the expansion of its digital footprint, GroupM Philippines is well-positioned as an exciting and innovative organization for media players and talent to be.
GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity - it's about belonging. We celebrate the fact that everyone is unique and that's what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.
Movent Inc.

Manila City, Metro Manila
Permanent
Full-time