mnl - Pro consul, aoHM Government

The British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK's objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the Embassy's WORC Values of Wellbeing, Opportunity, Respect and Collaboration.
MAIN PURPOSE OF THE JOB:
The British Embassy in Manila is part of a global network providing a full range of consular assistance to British people in the Philippines in line with the Foreign, Commonwealth and Development Office's (FCDO) published , , local procedures, guidance and performance standards. The successful candidate will be working in a fast-paced and complex environment where the ability to work under pressure and provide leadership is vital, as well as having responsibility for driving high standards of service delivery.
The Pro Consul will work as part of a Consular Team of 8 staff (and as one of four Pro-Consuls) in the delivery of the day to day operations and assistance to British Nationals.
The Pro Consul has the opportunity to make a direct difference to the lives of British Nationals, often in difficult and challenging circumstances. The job requires dealing with a wide variety of assistance casework, including following deaths, hospitalisation and in helping people to return to the UK. You may also be involved in responding to crises and other stressful events. Visits to prisons, hospitals and mortuaries, including travel to different parts of the Philippines, will required when COVID restrictions are lifted.
ROLES & RESPONSIBILITIES
Consular Assistance: Provide support to British Nationals in the Philippines, under guidance from the Vice-Consuls and Consul, including: visiting prisoners, dealing with deaths, hospitalisations, victims of crime and victims of rape or sexual assault. Where necessary, and subject to current COVID restrictions, travel within the Philippines, possibly at short notice, to provide assistance directly to customers. Maintain timely and accurate records using FCDO's consular casebook system.
Notarial Services: Provide routine notarial services to British Nationals, including issuing Emergency Travel Documents.
Communication, Outreach and Prevention: Support in the delivery of plans to reduce preventable consular incidents in the Philippines, collaborating with the Prevention lead and colleagues within the Manila Consular Team. Contribute to pro-active outreach in the Philippines and communication with key external stakeholders, including building partnerships with local authorities, British Groups, the travel industry, other government organisations and likeminded Embassies. Contribute ideas and suggestions for Embassy social media messaging. Ensure publicly available information on gov.uk, including service provider lists and guidance sheets are accurate and up-dated regularly.
Crisis: As part of the whole of mission approach, you will be expected to play an active role in the Embassy's crisis preparedness, including contributing the Embassy Crisis Management Plan and being a member of the Consular Crisis Team in the event of a major incident.
Corporate : Play an active part in the corporate life of the Embassy, including joining Embassy Committees where appropriate, to maximise the overall wellbeing of staff
RESOURCES MANAGED (STAFF & EXPENDITURE):
N/A
Essential qualifications, skills and experience
LANGUAGE REQUIREMENT:
Fluent written and spoken English and Tagalog
OTHER SKILLS / EXPERIENCE / QUALIFICATIONS:
Strong team working skills, providing motivation and support for colleagues within the team.
Ability to resolve conflict and bridge cultural differences in team.
Able to display sound judgement and an analytical approach in decision making.
Ability to drive high quality service standards using sound judgement, critical thinking and problem solving skills, applying procedures and guidance.
Experience of working in a customer-facing environment including the ability to support people and team members in traumatic or difficult circumstances.
Good self-management and organisational skills with an ability to work under pressure in challenging, stressful situations, demonstrating a high level of personal resilience.
Flexible, resilient, patient and able to deal with difficult and stressful situations, including working unsocial hours in an emergency.
Proven experience of displaying a high level of discretion and responsibility.
Ability to liaise with and manage external stakeholder relationships.
Experience in completing timely and accurate written information in English.
IT proficiency
Ability to travel within the Philippines/the wider Asia Pacific region as required.
Desirable qualifications, skills and experience
Experience of living in or understanding of the United Kingdom, British people and culture.
Previous experience in another support providing organisation would be an advantage.
Required behaviours
Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together
Application deadline Application deadline - day Application deadline - month Application deadline - year
2 September 2022
Grade
Administrative Officer (AO)
Type of Position
Full-time, Permanent
Working hours per week
36
Region
Asia Pacific
Country/Territory
Philippines
Location (City)
Manila
Type of Post
British Embassy
Number of vacancies
1
Salary Currency
PHP
Salary
37,907
Start Date Start Date - day Start Date - month Start Date - year
17 October 2021
Other benefits and conditions of employment
LEARNING & DEVELOPMENT OPPORTUNITITIES:
The Foreign, Commonwealth and Development Office is committed to developing its staff, working hard to provide a comprehensive L&D offer. Staff have access to a wide variety of online resources and are strongly encouraged to take advantage of all the available opportunities. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management
WORKING PATTERNS:
The British Embassy offers a competitive compensation package, 36-hour work week, guaranteed 13th and 14th month pay, 20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January), extensive medical insurance, life insurance and access to a guaranteed 5 days of learning opportunities a year.
This role will start working remotely. We are open to proposals for flexible working patterns.
No accommodation or relocation expenses are payable in connection with this position. You must have work authorisation for the Philippines in order to apply.
Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.
Candidates are expected to have a valid NBI Clearance.
Additional information
Please note that your application must be submitted before 23:55 on the day mentioned in the above field "Application deadline".
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered. Applicants called for an interview will be assessed on the core behaviours listed above.
Note : All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.
The start date mentioned in the job advert is a tentative start date. Any offer of employment will be subject to the candidate achieving suitable clearances.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.
HM Government

Manila City, Metro Manila
₱37,907 per month
Permanent
Full-time