Microsoft senior engineer - remoteTTEC

For more than 30 years, TTEC has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TTEC designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.
Our capabilities include
Design: Customer Strategy Services
Enable: Customer Technology Services
Manage: Customer Management Services
Grow: Customer Growth Services
Position Summary
The Windows Systems Engineer will be responsible for key functions that ensure the functionality and stability of the Windows server environment. An in-depth understanding of various aspects of systems engineering, management and infrastructure related to the Microsoft product stack is required. A successful applicant must exhibit the ability to design, implement and support tools and concepts including but not limited to:
Active Directory (DNS, DHCP, GPO, PKI, clustering)
Systems Management (SCCM/MEMC, Desired Configuration Management, PowerShell)
Identity Management and MFA (Ping, DUO, Okta)
Cloud Integration and Access Management (O365, Azure, AAD, GCP, on-prem AD)
Mail and Communication (Proofpoint, Exchange, O365, Google Workspace)
Audit and Vulnerability Management (PCI/CAP/HIPPA/SOX, Server update and software management)
IT Operations Engineer Duties & Responsibilities
Provide engineering support and technical expertise of a highly distributed multi-domain Active Directory Forest
Develop and maintain complex script-based solutions utilizing Microsoft PowerShell
Engineer effective industry best practice focused Windows based services and solutions
Interface with internal and external customers and third-party teams for configuration, integration and deployment activities
Provide Tier-4 support for Windows based systems and services
Deploy and maintain support tools, and automation of deployment/troubleshooting routines relevant to the infrastructure
Process analysis, design, and improvement
Develop and maintain comprehensive support documentation targeted to multiple operational levels (Tier 1 through 4)
Installation, configuration, and maintenance of Microsoft technologies from cradle to grave
Implement best practice security measures to protect the confidentiality, integrity and availability of customer data
Support and mentor peers and operational staff, maintaining a strong working relationship with all team members.
Document, schedule, conduct and test system changes in accordance with TTEC operational guidelines
Write and deliver documentation based on Engineering Standards routinely
Provide proactive collaborative support to Operations organizations
Ability to work on an On-Call rotation, nights and weekends as required
Basic Qualifications & Preferred Qualifications
BA/BS in CS/IS or related degree or equivalent experience
5-7 years of expertise installing, configuring, and maintaining Windows Server 2012R2 through current branch.
Demonstrated expertise in Active Directory and group policy management and best practices
Strong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, SCCM/MEMC etc.)
Detailed understanding of advanced Windows Services including Terminal Services, IIS Server, SCCM/MEMC, Exchange Server/O365/Azure, Hyper-V.
Detailed and demonstrated understanding of Windows based LDAP, ADSI, DNS, DHCP, PKI.
Experience designing and implementing MS Clustering
Understanding of Shared Storage, Replication, load balancing, and LAN/WAN Technologies
Experience with compliance and audit processes, SOX, SAS 70/SSEA 16, HIPAA and PCI requirements and reporting
Understanding of IT service management frameworks such as ITIL
Understanding of high availability and disaster recovery strategies
Experience with internal and customer facing project management and collaborative project efforts
Current Microsoft Certified IT Professional or MCSE
What You Can Expect
Dedication to your career growth and professional development
Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
#LI-Remote
TTEC

Quezon City, Metro Manila
Permanent
Full-time