mgr, Information TechnologyIntrado

For this opening we will consider candidates from the following locations: , Philippines |
Manages, provides leadership, and budgets for teams performing development, design and system enhancement for one or more information technology functions. Develops goals and expectations, frequently delegates tasks, and provides strategic guidance to cross-functional teams to identify and produce recommendations based on business needs and opportunities. Coordinates and ensures accuracy and efficiency of team results. Description for Internal Candidates
Manages, provides leadership, and budgets for teams performing development, design and system enhancement for one or more information technology functions. Develops goals and expectations, frequently delegates tasks, and provides strategic guidance to cross-functional teams to identify and produce recommendations based on business needs and opportunities. Coordinates and ensures accuracy and efficiency of team results.
Essential Duties:
 Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user needs
 Serve in an ongoing partnership with end users, providing consultative advice and maintaining an in-depth knowledge of business operations
 Monitor the activities associated with writing quality code based on given requirements and deadlines, ensuring consistency in methods
 Define and oversee the activities involved in thoroughly testing and implementing programs and/or systems completed by assigned staff
 Organize cross-training efforts of staff members to ensure there is adequate support of products developed
 Participate in researching new products and development tools, keeping up-to-date on industry trends for incorporation into the Company's platform
 Lead and participate in support activities, which includes providing a single point of contact for end users and determining if the service request is within the department scope
 Ensure that high levels of end user satisfaction are provided during each point of contact
 Serve as point of escalation for issues that arise and complete related follow-up activities
 Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to handle unique management challenges
Minimum Qualifications:
Education: Bachelor's degree from an accredited college or university required with major course work in computer science, MIS, electrical engineering, business, or a related field is required. Equivalent work experience in a similar position may be substituted for education requirements.
Experience: Typical candidate will have 6+ years of experience in MIS engineering or computer science, including leadership or supervisory experience
ABOUT US
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.
Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.
Intrado

Manila City, Metro Manila
Permanent
Full-time