mgr client Operations- hybridInsight Enterprises
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 08/03/2024
Deadline: 04/03/2024
Requisition Number: 95933
The Client Operations Manager will be responsible for ensuring daily productivity amongst teammates. They provide a first level degree of escalation and should be able to make strategic systems or process decisions. They are also responsible for immediate teammate development, which includes identifying strengths and weaknesses, and organize necessary trainings, which would lead to further process improvement.
What you'll do at Insight
Lead a team of Client Ops teammates
Manage Regional go to markets in conjunction with local senior Manager.
Collaborate and oversee development, communication, and coordination of sales programs help drive incremental business for the organization.
Assist in the creation and documentation of Standard Operating Procedures as well as interdepartmental policies and procedures.
Analyze and report on business metrics including but not limited to: work load statistics and recommend changes in procedures, and training needs.
Oversee the proper execution of Service Level Agreements to ensure they are consistently met or exceeded.
Assist with defining processes/procedures and handle the reporting function in monitoring the quantitative results of the team.
Drive results and assist Senior Manager in driving activity the team is measured on (e.g., SLAs, technical ability, forecasting, feedback, customer service, efficiency and productivity) and support the team with any questions they may have. Provide direction on escalations and other issues that may arise. Ensure proper client coverage is provided at all times.
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.
Assist in special projects for clients and our sales teams
Interacts with internal clients under the guidance of the immediate manager.
Other duties as assigned.
What you'll need to join Insight
Bachelor's degree (B. A.) from a four-year college or university in Human Resources or related field
5+ years of relevant work experience
Consulting, project and change management skills and the ability to work effectively with a cross-functional team are critical.
Demonstrated proficiency with Microsoft Office programs
Ability to quickly master new content areas, effectively prioritize work and meet time-sensitive project goals and metrics.
Strong analytical, decision-making, negotiation and customer service, and written and verbal communication skills are necessary as well.
Strong decision making skills, which may have direct and significant impact on the achievement of department goals.
Physical Demands
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Ability to uphold the stress of traveling.
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Work Environment
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises
The Client Operations Manager will be responsible for ensuring daily productivity amongst teammates. They provide a first level degree of escalation and should be able to make strategic systems or process decisions. They are also responsible for immediate teammate development, which includes identifying strengths and weaknesses, and organize necessary trainings, which would lead to further process improvement.
What you'll do at Insight
Lead a team of Client Ops teammates
Manage Regional go to markets in conjunction with local senior Manager.
Collaborate and oversee development, communication, and coordination of sales programs help drive incremental business for the organization.
Assist in the creation and documentation of Standard Operating Procedures as well as interdepartmental policies and procedures.
Analyze and report on business metrics including but not limited to: work load statistics and recommend changes in procedures, and training needs.
Oversee the proper execution of Service Level Agreements to ensure they are consistently met or exceeded.
Assist with defining processes/procedures and handle the reporting function in monitoring the quantitative results of the team.
Drive results and assist Senior Manager in driving activity the team is measured on (e.g., SLAs, technical ability, forecasting, feedback, customer service, efficiency and productivity) and support the team with any questions they may have. Provide direction on escalations and other issues that may arise. Ensure proper client coverage is provided at all times.
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.
Assist in special projects for clients and our sales teams
Interacts with internal clients under the guidance of the immediate manager.
Other duties as assigned.
What you'll need to join Insight
Bachelor's degree (B. A.) from a four-year college or university in Human Resources or related field
5+ years of relevant work experience
Consulting, project and change management skills and the ability to work effectively with a cross-functional team are critical.
Demonstrated proficiency with Microsoft Office programs
Ability to quickly master new content areas, effectively prioritize work and meet time-sensitive project goals and metrics.
Strong analytical, decision-making, negotiation and customer service, and written and verbal communication skills are necessary as well.
Strong decision making skills, which may have direct and significant impact on the achievement of department goals.
Physical Demands
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Ability to uphold the stress of traveling.
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Work Environment
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises
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Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Insight Enterprises
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