Merchant Success TeamTab

This is an exciting opportunity to join the early team at Tab and help us build our Merchant Success team. Merchants are our main customers and their success is integral to what we do, so this is a vital role in the company. You'll have a lot of responsibility, and for the right candidate this could be a great opportunity to help us shape our first remote team!
Because this is a small team, it's important that you enjoy working independently.
You'll mainly be working via email and online calls, but you'll be trained and supported by our London team.
Your main responsibilites will be:
Being a primary merchant contact (via email) and helping our London team respond to any and all questions as quickly as possible in a professional and friendly manner.
Guiding merchants through the application process.
Reviewing and assessing new applications - including following up with merchants to gather all the information we need.
Checking merchant's documents, including bank statements (so attention to detail is important!).
Calling merchants who seem to be struggling with either their application or their account and helping them.
Reviewing merchant behaviour and helping merchants use Tab in the best possible way.
Making sure that we know what all our customers love (and don't love) about our platform.
Supporting our London team with ad hoc projects - e.g. data collection.
Preempting any merchant issues and problem solving with the London team (we use slack to stay in touch!).
Making sure we 'wow' our merchants every day!
About You
You'll be fluent (written and spoken) in English - and happy changing the tone of your writing for different situations.
You'll be friendly and you'll enjoy helping people with anything - large or small!
You'll be comfortable making decisions - you'll be working quite independently, so you need to be confident in your own judgement.
You'll have great attention to detail and can summarise information in a clear and concise manner.
You'll be curious - you'll want to know more about our platform, our merchants and our processes.
You'll be good at working autonomously. You'll be working from home, so you'll need:
Internet speed of 5mbps (10mbps if there are other people using the same internet connection) or more (you can check your internet speed at https://fast.com/).
A modern computer, powerful enough to download and run several different programs in parallel.
A working headset with mic.
A webcam.
Fluency in other languages is a bonus - esp. Spanish
Work from Home
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Flexitime
Maternity & Paternity Leave
Associate / Supervisor Customer Service Financial Services 1 opening Bachelor's degree graduate
Tab powers travel & tourism businesses in 40 countries across Latin America, Africa and Asia. Our payment platform helps tourism businesses to save on payment costs and manage and take bookings more flexibly - while spending less time on admin and more time with their customers. We work with hotels (from budget to boutique) and activity operators like dive schools, surf lodges and yoga retreats. Our initial focus is emerging destinations, in countries where payment and booking systems are a significant challenge.Our platform is trusted by hundreds of tourism businesses around the world, and we've helped hundreds of thousands of travellers to pay in over 100 currencies.We're working on ambitious plans to revolutionise the experience of independent travel - by helping travellers make the most of their precious time abroad, and giving local tourism operators the vital tools they need to run their business.We're primarily based in London, and we're backed by Y Combinator (the investors behind Airbnb, Dropbox and Stripe). Our team has deep expertise across travel, finance and technology - with previous experience at Cambridge University, Harvard and BCG.
Kalibrr

Manila City, Metro Manila
Permanent
Full-time