membership AdministratorIBEX Global

Overview
Our client is currently looking for Client Onboarding Administrator.
Responsibilities
Key Duties:
Own and manage customer relationships from the point of sale through successful implementation
Create initiatives that help to drive successful product implementation
Develop measurements to help understand the impact of successful implementation
Assist the customer in helping them to define their needs and manage their timeline toward seeing value
Act as a liaison between sales and operations to ensure to identify and provide solutions for any process inefficiencies
Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
Respond to customer emails, chats, and calls with a sense of urgency.
Schedule and facilitate video and phone calls to ensure that customers are supported during the onboarding process Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product
adoption
Qualifications
Be an expert in the product to properly educate on any nuance of the product both internally and externally
Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed Create repeatable documented processes, resources, and frameworks to use when onboarding customers
IBEX Global

Mandaluyong City, Metro Manila
Permanent
Full-time