member support AssociateDevex
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 22/08/2022
Company Description
About Us
At Devex, our vision is to do more good for more people in the global development / international aid community. We're a media platform that connects 1+ million development professionals with news, jobs, content series, events, and funding information.
About You
Do you love to help people solve problems and find the answers they're looking for? Do you have experience in customer support? Are you excited to be a part of a global, mission-driven company that has an open, teamwork-focused culture? Read on.
You're an empathetic listener, excellent writer, and problem solver. You thrive in an environment with repetitive tasks and where you own work. You also strive to understand your customers' needs first and then find the right solution. You don't shy away from difficult conversations. They energize you. Does this sound like you? If you just said "yes," keep reading...
Job Description
What you'll do here
If you've read this far, we know that you want to know more. What will you do as the Member Support Associate?
Respond to member queries in a timely and accurate way, via phone, email or chat
Identify member issues and find the right solution for them
Create clear, engaging documentation for our
Work with the product team to build tools that will increase the efficiency and quality of support we offer our members
Collect and provide member feedback on our products and services
Collaborate with the team in streamlining automated workflows
Analyze and report on identified trends affecting members and site users, and give recommended solutions
Manage and use specific project management tools
Qualifications
Required Qualifications
Here are the basic requirements we're looking for in the role...
Customer support experience
Fluent or native level of English
Bachelor's degree from a recognized university
Nice-to-haves
Besides the basics, here's what we'd love to see you have experience in...
Familiarity with the global development sector
Zendesk, or a similar helpdesk tool
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Ready to get started? Apply now!
Additional Information
Benefits for Full-time Employee
10 Vacation Days
10 Personal Days Off
2 YAY Days
Generous Maternity/ Paternity Leaves
Non-taxable allowances (e.g. Rice, Medical, Laundry, Clothing)
HMO Coverage for employee and qualified dependent(s)
Paid Holidays
Devex Summer Break
Devex Christmas Break
Work from home options
Corporate Reimbursement
Devex
About Us
At Devex, our vision is to do more good for more people in the global development / international aid community. We're a media platform that connects 1+ million development professionals with news, jobs, content series, events, and funding information.
About You
Do you love to help people solve problems and find the answers they're looking for? Do you have experience in customer support? Are you excited to be a part of a global, mission-driven company that has an open, teamwork-focused culture? Read on.
You're an empathetic listener, excellent writer, and problem solver. You thrive in an environment with repetitive tasks and where you own work. You also strive to understand your customers' needs first and then find the right solution. You don't shy away from difficult conversations. They energize you. Does this sound like you? If you just said "yes," keep reading...
Job Description
What you'll do here
If you've read this far, we know that you want to know more. What will you do as the Member Support Associate?
Respond to member queries in a timely and accurate way, via phone, email or chat
Identify member issues and find the right solution for them
Create clear, engaging documentation for our
Work with the product team to build tools that will increase the efficiency and quality of support we offer our members
Collect and provide member feedback on our products and services
Collaborate with the team in streamlining automated workflows
Analyze and report on identified trends affecting members and site users, and give recommended solutions
Manage and use specific project management tools
Qualifications
Required Qualifications
Here are the basic requirements we're looking for in the role...
Customer support experience
Fluent or native level of English
Bachelor's degree from a recognized university
Nice-to-haves
Besides the basics, here's what we'd love to see you have experience in...
Familiarity with the global development sector
Zendesk, or a similar helpdesk tool
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Ready to get started? Apply now!
Additional Information
Benefits for Full-time Employee
10 Vacation Days
10 Personal Days Off
2 YAY Days
Generous Maternity/ Paternity Leaves
Non-taxable allowances (e.g. Rice, Medical, Laundry, Clothing)
HMO Coverage for employee and qualified dependent(s)
Paid Holidays
Devex Summer Break
Devex Christmas Break
Work from home options
Corporate Reimbursement
Devex
Other Info
Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Devex
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Metro Manila
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