Member Experience Support Representative (Phone)MicroResumes
Workplace: Pasig
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 01/11/2020
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Key Skills
American Accent
Australian Accent
Avaya Phone Usage
British Accent
Call Handling
Canvassing / Cold-calling
Customer Service
Neutral Accent
Job Description
Delivery of exceptional experiences and service to Car Next Door members (being fun, happy, energetic, helpful, adaptable and showing initiative). Examples may be: • Helping customers locate cars and performing troubleshooting steps through calls, emails, chats, or tickets. • Re-engaging members who may not have used us for a while; • Receiving and responding to feedback from members at different stages of their user experience; and • Regular interaction with our members, reflecting our company values. • On-boarding members: • Managing all Car Borrower applications through to approval; and • Building awareness of our referral incentives and systems, and encouraging repeat use. • Operational and strategic support • Contributing to the development of systems to train others on how to interact with our members and how to make us remarkable. • Creating processes and protocols to ensure best practice is followed in any given incident; and • Supporting the launch of Car Next Door in new cities across Australia
Requirements
VERY strong customer empathy and ability to address all points (i.e. if customer complains about 5 things, don't just reply about 4) • Strong A grade English ability • Leadership potential • Must have analytical mind and type at least 45 words per minute • Must be able to learn and navigate new software and systems
Why Join Us?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
MicroResumes
American Accent
Australian Accent
Avaya Phone Usage
British Accent
Call Handling
Canvassing / Cold-calling
Customer Service
Neutral Accent
Job Description
Delivery of exceptional experiences and service to Car Next Door members (being fun, happy, energetic, helpful, adaptable and showing initiative). Examples may be: • Helping customers locate cars and performing troubleshooting steps through calls, emails, chats, or tickets. • Re-engaging members who may not have used us for a while; • Receiving and responding to feedback from members at different stages of their user experience; and • Regular interaction with our members, reflecting our company values. • On-boarding members: • Managing all Car Borrower applications through to approval; and • Building awareness of our referral incentives and systems, and encouraging repeat use. • Operational and strategic support • Contributing to the development of systems to train others on how to interact with our members and how to make us remarkable. • Creating processes and protocols to ensure best practice is followed in any given incident; and • Supporting the launch of Car Next Door in new cities across Australia
Requirements
VERY strong customer empathy and ability to address all points (i.e. if customer complains about 5 things, don't just reply about 4) • Strong A grade English ability • Leadership potential • Must have analytical mind and type at least 45 words per minute • Must be able to learn and navigate new software and systems
Why Join Us?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
MicroResumes
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
Submit profile
MicroResumes
About the company
Position Member Experience Support Representative (Phone) recruited by the company MicroResumes at Pasig, Joboko automatically collects the salary of , finds more jobs on Member Experience Support Representative (Phone) or MicroResumes company in the links above