medical Office AssistantAmeridea

MEDICAL OFFICE ASSISTANT
 
JOB RESPONSIBILITIES:
 
This remote HVA (Healthcare Virtual Assistant) will perform administrative tasks for healthcare providers. They will act as an extension of the Healthcare provider's medical back-office team by providing record keeping, customer service, billing and accounting, and EMR (electronic medical records) management.
 
Overview of the administrative role:
EMR Management - Ensure EMR is always up to date. Enter patient data into files, edit, and modify as needed.
Answer inbound calls from healthcare providers and make outbound calls to either providers or patients regarding authorization request status, schedule appointments for patients, and collect information for patient health assessments.
Verify insurance coverage before the physician or other clinical staff provides treatment to a patient and submit billing information to insurance companies after the services are completed. Do Insurance follow-ups as necessary.
Complete patient charts and order prescriptions.
Obtain all necessary documentation required to process referrals and requests for covered services.
May be asked to manage Contact Centre operations - inbound and outbound calls, email, and chat.
JOB REQUIREMENTS:
Degree in health science, healthcare, health management, or a related field
Knowledge of medical terminology and human anatomy a plus
Technology savvy
Strong attention to detail
Fluent in English and personable (enjoys talking to people, and talking to patients in particular as this role involves primarily phone-based and virtual patient encounters)