medical Admin AssistantClark Outsourcing

Position Title: Medical Admin Assistant
Salary: 30,000 - 35,000 PHP a month
Reports To: Partner, Partner Team
Primary Relationships: Partner Team
Date: March 2024Schedule: 10:00 PM - 7:00 AM PHT
Responsibilities:
Be open and positive:
▪ Approachable as a leader
▪ Promotes and fun environment
▪ Kind and genuine with others
▪ Manages pressure and stress in a positive way
Serve with passion
▪ Provide help first
▪ Be confident, yet stay humble
▪ Serve for the greater good
▪ Make a real difference
Do the right thing
▪ Honest
▪ Ethical
▪ Tell the truth
Do what you say
▪ Deliver results on time
▪ Finish what you start
▪ Be accountable to yourself and others
▪ Take responsibility
Make it great
▪ Continuous improvement
▪ Exceed expectations
▪ Bring out the best in others
▪ Detail oriented
Core Competencies:
▪ "G" - Must demonstrate and have a "get-it" mentality; clearly understands his/her key accountabilities; confident as a subject matter expert in his/her job.
▪ "W" - Demonstrates a "want-it" attitude; accepts challenges; asks, "what can I do to help?" demonstrates a high-level of drive and energy for his/her job and success of others.
▪ "C" - Demonstrates the capacity to perform desired job expectations; ability to grow and "stretch" in position as the needs of the business changes and evolves.
LMA
▪ "L" - Effectively leads through example his/her area of responsibility.
▪ "M" - Manages processes, procedures, and standards to achieve desired results.
▪ "A" - Holds himself/herself and others accountable for getting the job done and maximizing value to company, clients, one another.
Supports the branch team as they deliver high-quality client/customer care to maximize inquiry conversions and maximize client experience 24/7
▪ Effectively manages the customer care procedures and serves as point of contact for client/customer relations.
▪ Meets or exceeds "inquiry to client" conversion goals for branch.
▪ Implements and executes consistent conversion practices to drive revenues and client base.
▪ Ensure high-quality customer care is provided at every stage of the client touch-points; phone to in-home consultation
Independently Owned and Operated:
➢ Ensure field staff are compatibility-matched and stay informed of client well-being.
➢ Complete Field Staff Calls for Employees
▪ Supports intake calls and service standards:
➢ Process new client referral calls; schedules home visits
➢ Sends information to clients prospects
▪ Follows plan of care details (developed by *DON or other staff RN under direction of DON) and communicates and educates field staff about specific client needs
▪ Ensures client care survey standards are 9 or greater; ensures service and care reflects a perfect 10 experience with every client.
Core Competencies:
Support the Scheduling and care coverage
▪ Supports and uses all technology tools and resources to ensure proper business processes.
▪ Schedules staff to meet client care needs and minimize non-billed overtime.
▪ Ensures on-call phone and assigned staff are properly trained and available as needed.
▪ Ensures care and staff coverage 24/7 to meet the needs of our clients and protect BrightStar brand standards.
➢ Handle On-Call periodically (answer all calls, log issues, deal with client / employee issues real time)
➢ Must be able to process schedules for up to 60 clients and 1,200 hours per week.
➢ Serve as a "fill-in" to ensure coverage or do caregiver introductions in field.
➢ Tracks client feedback regarding field staff performance and quality care standards.
Create strong bench of talent with CCM oversight
▪ Consistently documents performance, coaches on the job, provides timely and appropriate feedback, and disciplines as needed to improve employee performance, productivity, and client care.
▪ Fosters strong and positive employee relations to prevent frivolous unemployment claims and employer liability.
Qualifications:
High School Diploma required unless currently enrolled in high school with current work permit.
Associate / Bachelor Degree in Communications, Healthcare Administration or similar discipline preferred. May substitute Degree requirement with a combination of education/experience; and minimum of 2 years' experience in management, customer service, and/or human resources within an office setting.
Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint); internet.
Strong organizational skills;
Presentational skills and attention to detail;
The ability to plan your own work, work on your own initiative and meet deadlines;
The ability to manage pressure and conflicting demands and priorities tasks and workload;
Oral and written communication skills;
Tact, discretion and respect for confidentiality;
A pleasant, confident telephone manner;
Teamwork;
Reliability and honesty;
Project management skills;
COmpany Benefits:
SSS, Philhealth, Pag-Ibig
13th Month Pay
HMO and Life Insurance (AVEGA)
Free Shuttle Service
CO League - Monthly Company Activities
CO Clubs
CO Amenities Swimming Pool, Clinic and Kids zone
CO Stars - Corporate Social Responsibility Involvement Scholarship Programs
CO Academy - Training and Development Programs
COolture Coach
CO Gears
Cool and Flexible Workplace
Other Performance and Attendance Based Rewards
Bereavement Leave
Paternity Leave
7 days SOLO Parent Leave
Magna Carta Leave
Company Bank Loan
Summary of role requirements:
Looking for candidates available to work:
Monday: Evening
Tuesday: Evening
Wednesday: Evening
Thursday: Evening
Friday: Evening
2-3 years of relevant work experience required for this role
Working rights required for this role
Expected salary: ₱30,000 - ₱35,000 per month