mass hiring Call Center Agent in healthcare and pharmaceutical account in makati city job at neksjob philippines in makati city | xcruitNeksJob Philippines

Healthcare and Pharmaceutical
Salary: 20,000/month
Locatio: Makati City
HC: 25
As a Customer Service Representative, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brands.
Job description:
Responding to customer inquiries via phone, email, or chat in a prompt and professional manner.
Providing information on prescription drug coverage, benefits, and reimbursement.
Assisting customers with enrolling in healthcare programs and submitting claims for reimbursement.
Resolving customer concerns, including claim disputes, billing issues, and network provider questions.
Updating customer account information, such as demographics, insurance coverage, and contact information.
Making outbound calls to customers to follow up on claims or provide account updates.
Escalating complex or technical issues to higher-level support as needed.
Keeping detailed records of customer interactions and transactions.
Adhering to all compliance and regulatory requirements related to healthcare and pharmaceuticals.
Staying up-to-date with the latest healthcare and pharmaceutical products, services, and promotions to better assist customers.
Continuously seeking ways to improve the customer experience and provide exceptional service.
Qualifications:
Atleast Senior High School Graduate
Amenable to working on-site
Excellent Communication Skills
Basic TP Qualifications
With NBI Clearance
Can start immediately
Why pick us?
Paid Training
Competitive Salary
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
Workbank

Makati City, Metro Manila
₱22,500 per month
Permanent
Full-time