Job Description: * Expand affiliate network by closely coordinating with Acquisition Partner, researching and identifying potential influencers, and validating influencer sign-ups based on acquisition strategy and criteria * Create hands-on pro Job Description: Expand affiliate network by closely coordinating with Acquisition Partner, researching and identifying potential influencers, and validating influencer sign-ups based on acquisition strategy and criteria Create hands-on procedures and document efficient processes between internal team and Acquisition Partner Identify and assess training needs to determine gaps and improve product knowledge and capabilities Develop and standardize training materials for Acquisition Partner and carry out the implementation of training curriculum Provide individual coaching, daily feedback sessions, and weekly one-on-one to new agents under Acquisition Partner Assess agent performance by identifying historical trends through CSAT and QA
data analysis Monitor transactions, accomplishments, and overall performance of Acquisition Partner Conduct calibration sessions to rate the same interaction(s), ensure process alignment, and uphold standards and expectations Meet individual and team acquisition targets Collaborate with Acquisition Partner in identifying
operational deficiencies and develop lean, solution-oriented, measurable training Requirements: Must be a Bachelor graduate from any course Minimum of 2 years of experience as a Trainer preferably in a contact center or
customer service setting Proficient in MS Office and Google Tools Experienced in instructional manuals and teaching technologies and platforms Has deep understanding of effective teaching methodology and tools Good presenter and can execute training course forward confidently Excellent verbal, written, interpersonal, leadership, and organizational skills
Monster
