market access Analyst - rediLSEG

Job Description
Market Access REDI Analyst - Client Services
Capital Markets Operations
Role Profile
Department description
Client Services is a department that provides a range of customer and operational services across the London Stock Exchange Group. The core services provided by the department are: Technical Account Management and Professional Services, Market Access and Live Service support. Refinitiv, an LSEG (London Stock Exchange Group) business, is one of the world's largest providers of financial markets data and infrastructure.
Team description
The Market Access Team is responsible for managing technical configurations, market maker registrations, clearing setups, network enablement requests, FIX onboarding requests, and software certifications and testing queries across a range of Markets and Services, spanning multiple venues across the London Stock Exchange Group and its partners. The team provides support in multiple areas including Trading, Market data, MIFID II and Post trade services across Equities, Derivatives, and Fixed Income & FX MarketsMarkets. The FIX Onboarding team provides trade, order, and workflow support for Refinitiv's transactions platforms across asset class including foreign exchange, equity, and fixed income.
The team works on a shift basis.
Role Description
Refinitiv REDI is a multi-asset class execution management system (EMS). It is a broker-neutral, trade execution to the buy and sell-side, which offers cross-asset trading functionality, powerful workflow and compliance tools, and rich analytics via desktop application, cloud, mobile and API. The Analyst is responsible for all user application and network enablement requests, and assisting customers and internal teams with testing on all relevant queries.The Analyst will be considered the Subject Matter Expert on all things REDI. The role reports into the Market Access Manager.
Key responsibilities:
. Supports the running of core business processes on a day-to-day basis by proactively identifying issues, executing resolutions, and implementing process improvements
. Resolves escalated client queries, escalating high-impact risks and building internal relationships and networks with key teams
. Become a subject matter expert for all things REDI onboarding.
. Keep up to date with products and services to maintain quality of service during the launch of new products, projects and service changes and ensure the team achieve readiness for key milestones and Go Live.
. Work closely with the relevant internal teams to understand client requirements.
. Assist the relevant internal teams with Customer readiness activities and answering functional queries, when necessary.
. Understand the internal and external causes and impacts of operational risks, monitoring key risk indicators to proactively identify issues in advance of regulators
. Build specialist knowledge to analyse complex data and determine and execute resolutions to operational risks in an accurate and timely manner, escalating complex operational risks where expertise is required
Key Behaviours
Integrity
. Has the sustained drive and energy to deliver quality and timely support
. Willingly puts in the effort to ensure activities completed on time and to the quality required
. Ability to work to deadlines and under pressure
. Leads by example
. Builds trust by keeping their word
. Consistent and fair approach towards team
Partnership
. Deals with conflict successfully
. Seeks information/inputs from colleagues/clients and communicates openly
. Utilises all available resources and toolsets to investigate and resolve incidents
. Takes on routine tasks as necessary
. A confident team player with good interpersonal skills and a can do attitude
. Actively seeks feedback on their own performance
. Good listener that understands matters well to decide on next steps
Innovation
. Open to and willingly adopts new processes / approaches / ways of working.
. Enthusiastic to achieve, develop and learn new skills
. Analyses issues to identify the most appropriate solutions
. Raises suggestions to improve the service provided
Excellence
. Oral and written communications are tailored to their audience's needs
. Pro-active and demonstrates initiative
. Prioritises activities according to business and operational need
. Performs structured analysis and problem solving
. Analyses issues to identify the most appropriate solutions
. Plans activities, provides progress reports, attends relevant meetings to represent team
. Carries out work without prompting and close supervision
Candidate Profile / Key Skills
Required
. Degree Level
. Good knowledge of IT systems
. Proven Customer Service Skills
. Good communication and problem solving skills
. People Management/Leadership skills
. Worked in professional and client focused environments where detailed process/procedures are followed.
Beneficial
. Technical skills - FIX Protocol knowledge, SQL, Networking, Wireshark, SFTP, Electronic Trading systems and Market Data familiarity, ITSM Tools, Excel
. Recent experience in a similar technical customer service role supporting financial clients including testing experience.
. Financial Industry experience
Diversity & Inclusion
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
About Us
London Stock Exchange Group (LSE.L) is a diversified international market infrastructure and capital markets business sitting at the heart of the world's financial community. The Group can trace its history back to 1698.
The Group operates a broad range of international equity, bond and derivatives markets, including London Stock Exchange Borsa Italiana MTS, Europe's leading fixed income market and Turquoise, a pan-European equities MTF. It is also home to one of the world's leading growth markets for SMEs, AIM. Through its platforms, the Group offers international business and investors unrivalled access to Europe's capital markets.
Post trade and risk management services are a significant part of the Group's business operations. In addition to majority ownership of multi-asset global CCP operator, LCH Group, LSEG operates CC&G, the Italian clearing house Monte Titoli, the T2S-ready European settlement business and globeSettle, the Group's newly established CSD based in Luxembourg.
The Group is a global leader in indexing and analytic solutions. FTSE Russell offers thousands of indexes that measure and benchmark markets around the world. The Group also provides customers with an extensive range of real time and reference data products, including SEDOL, UnaVista, and RNS.
London Stock Exchange Group is a leading developer of high performance trading platforms and capital markets software for customers around the world. In addition to the Group's own markets, over 35 other organisations and exchanges use the Group's MillenniumIT trading, surveillance and post trade technology.
Headquartered in London, with significant operations in North America, Italy, France and Sri Lanka, the Group employs approximately 4,700 people.
Values & Behaviours
Integrity: My word is my bond. Integrity underpins all that we do - from unshakable commitment to building and supporting global markets based on transparency and trust, to every transaction across our business with each and everyeach stakeholder. We are a source of enduring confidence in the financial system, so when we say that our work is our bond - we mean it.
Partnership: We collaborate to succeed. We pride ourselves on working together as proactive partners, building positive relationships with our colleagues, customers, investors, regulators, governments and shareholders - for our mutual success and the benefit of all.
Innovation: We nurture new ideas. We are ambitious and forward-looking - a pioneering Group of market innovators, driven by fresh thinking that has kept us ahead of change. We prudently and proactively invest to make sure that ourt markets and services constantly moving forward, developing and evolving with advances in technology.
Excellence: We are committed to quality. We have a fundamental commitment to developing talented teams who deliver to the highest standards in all that we do. By collaborating togethercollaborating, we will sustain industry-leading levels of excellence, setting the benchmarks that inspire ever better performance.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.