mandarin Travel ConsultantASCENT PRO

Description
Key Responsibilities and Accountabilities
- Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
- Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
- Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
- Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
- Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
- Maintain data protection and confidentiality for both staff and customers.
- Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.)
Requirements
Minimum education level: Senior high school
Years of experience: 2
Language(s): Mandarin Chinese ,English
Knowledge: Customer service
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes