Mandarin Speaking Customer Service RepresentativeDencom Consultancy and Manpower Services
Workplace: Makati
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 29/10/2020
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Description
Job Description:
The successful candidate will provide service support to the customers including initiation and/or implementation of corrective
action as needed. You'll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an
excellent standard of service and a high level of customer satisfaction.
Roles & Responsibilities:
- Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to
client paid content products. Service is Tier 1 end user support with escalations to client.
- In the future Tier 2 delivery may be added along with support of Client's Business partners
- Service channels may include inbound phone, email, chat, and potentially video conference.
Minimum Qualification
● Bachelor's degree
● Excellent verbal and written English communication skills
● Incredible communicator
● Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous,
professional and friendly manner.
● Minimum 2 year(s) customer service support experience (voice, email, or chat), working with direct consumers,
preferably in a B2C environment for a US customer base.
● Must have good problem solving and analytical skills.
● Ability to multi-task and access multiple data source simultaneously
● Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online
streaming, transactions, applications, software & hardware issues
● Experience working in team-oriented, collaborative environment.
Contact us if this sounds like you:
● You have a flexibility for scheduling
● You love helping people and are a natural people-person
● You have a passion for serving customers with proactive solutions that grow relationships
● Solving problems is your favorite thing to do
● You have demonstrated strong organizational abilities
● You love to learn and easily pick up new things.
● You love gadgetry and are a passionate user of online video platforms
Salary: Open/Negotiable
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Job Description:
The successful candidate will provide service support to the customers including initiation and/or implementation of corrective
action as needed. You'll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an
excellent standard of service and a high level of customer satisfaction.
Roles & Responsibilities:
- Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to
client paid content products. Service is Tier 1 end user support with escalations to client.
- In the future Tier 2 delivery may be added along with support of Client's Business partners
- Service channels may include inbound phone, email, chat, and potentially video conference.
Minimum Qualification
● Bachelor's degree
● Excellent verbal and written English communication skills
● Incredible communicator
● Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous,
professional and friendly manner.
● Minimum 2 year(s) customer service support experience (voice, email, or chat), working with direct consumers,
preferably in a B2C environment for a US customer base.
● Must have good problem solving and analytical skills.
● Ability to multi-task and access multiple data source simultaneously
● Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online
streaming, transactions, applications, software & hardware issues
● Experience working in team-oriented, collaborative environment.
Contact us if this sounds like you:
● You have a flexibility for scheduling
● You love helping people and are a natural people-person
● You have a passion for serving customers with proactive solutions that grow relationships
● Solving problems is your favorite thing to do
● You have demonstrated strong organizational abilities
● You love to learn and easily pick up new things.
● You love gadgetry and are a passionate user of online video platforms
Salary: Open/Negotiable
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Other Info
Makati, National Capital Region · Today, 09:01 PM (updated)
Work type
Full Time
Work type
Full Time
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Dencom Consultancy and Manpower Services
About the company
Dencom Consultancy and Manpower Services jobs
₱ 50,000.00 monthly · Makati, National Capital Region · 14 September (updated)
Position Mandarin Speaking Customer Service Representative recruited by the company Dencom Consultancy and Manpower Services at Makati, Joboko automatically collects the salary of Apply, finds more jobs on Mandarin Speaking Customer Service Representative or Dencom Consultancy and Manpower Services company in the links above
About the company
Dencom Consultancy and Manpower Services jobs
₱ 50,000.00 monthly · Makati, National Capital Region · 14 September (updated)