Mandarin speaking customer service representativeDencom Consultancy and Manpower Services

Description
To handle customer communication company Sports, researching and resolving
customer issues, using available tools and interdepartmental support. Problem solving,
processing customer transactions within the customer's account and accessing the payment
provider accounts to investigate and resolve customer financial issues.
Essential Job Functions / Main Duties & Responsibilities:
 Answer and support customer facing communication in required languages, and
translate emails, website information and any other matter as requested.
 Research solutions to customer issues
 Interact with various department to resolve customer issues
 Use available tools and information resources to resolve problems
 Use a comprehensive knowledge of the company Sports website to investigate and
resolve issues
 Administrate customer transactions
 Review and Process deposit / withdrawal transactions in accordance with established
standards and procedures.
 Escalates unresolved problems in accordance with establish policy procedures and
protocols.
 Administer client account management including updating notes in accounts
 Research transaction discrepancies and take appropriate action
 Monitoring of customer activity, including assisting in the identification of fraudulent
activity or abuse
 Amending / adjusting transactions in customer accounts when necessary or
instructed
 Maintain professionalism and adhere to company standards during all interactions.
 Assistance with special Customer Services projects
 Other tasks and duties, as are incidental and/or inherent to the above, as assigned by
superiors.
Skills & Qualifications:
 Ability to think critically and draw from experience to make decisions
 Computer literacy
 Care in dealing with sensitive information
 Ability to understand both written and oral instructions in English and Mandarin
 The ability to organize and manage multiple priorities
 Ability to independently solve problems
 Strong customer orientation
 Excellent interpersonal and communication skills
 Performance driven and a strong team player
 Fluent and advanced skills both oral and in specialized languages would be an asset
 High school diploma required
Requirements
Minimum education level: Vocational
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No

Makati, National Capital Region ·  Today, 08:03 AM (updated)
Work type
Full Time