Mandarin Quality Assurance AnalystNeksjob

· Monitor and evaluate calls based on Client specific criteria
· Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance Supervisor
· Answer Operations' questions concerning QA guidelines and policies
· Send out Red Flag/Fatal Error Audits to Upper Management
· Monitor all centers for quality and performance issues
· Participate on calibration sessions with Operations, Training, and internal quality members off site
· Previous QA experience preferred
· Ability to analyze and solve complex technical issues
· Strong communication skills (verbal and written communications)
· Must be fluent in Mandarin and Hokkien
· Strong trouble shooting and problem solving skills
· Strong attendance record
· Current on technical issues
· Ability to work independently
· Professional demeanor
· Must have experience Microsoft Office
· Must show exemplary quality scores throughout tenure as an agent
· Ability to perform other related duties and assignments as required and assigned by supervisor or manager
· Must demonstrate a good attitude and the ability to work as a team player
· Ability to multitask
· Willing to work in a flexible schedule
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Description
· Monitor and evaluate calls based on Client specific criteria
· Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance Supervisor
· Answer Operations' questions concerning QA guidelines and policies
· Send out Red Flag/Fatal Error Audits to Upper Management
· Monitor all centers for quality and performance issues
· Participate on calibration sessions with Operations, Training, and internal quality members off site
· Previous QA experience preferred
· Ability to analyze and solve complex technical issues
· Strong communication skills (verbal and written communications)
· Must be fluent in Mandarin and Hokkien
· Strong trouble shooting and problem solving skills
· Strong attendance record
· Current on technical issues
· Ability to work independently
· Professional demeanor
· Must have experience Microsoft Office
· Must show exemplary quality scores throughout tenure as an agent
· Ability to perform other related duties and assignments as required and assigned by supervisor or manager
· Must demonstrate a good attitude and the ability to work as a team player
· Ability to multitask
· Willing to work in a flexible schedule
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): Tagalog ,Mandarin Chinese
Availability for travel: No
Availability for change of residence: No
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