mandarin client success ExecutiveJk Network Services
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 18/11/2022
COMPANY PROFILE: This company is one of the Trusted and World leading providers of professional information in science, risk management and other sectors.
Position: Mandarin Client Success Executive
Industry: Shared Services
Location: Quezon City
Work Set-Up: Hybrid Permanent
Schedule: 6:00AM-2:00PM; Sat-Sun Off
Salary: Php 60,000 - Php 85,000
(BS: P30,000-P40,000 & LP: P20,000-P40,000)| Still Negotiable
Do not disclose
Benefits:
Government Mandated Benefits
HMO up to 4 dependents
24 Paid Time Offs in a year
Retirement Plan
Responsibilities:
To provide ICIS customers with a high level of customer services responding to all enquiries received via inbound telephone calls, live chat and email
Work alongside colleagues in the Americas and EMEA/APAC Client Services teams
Properly escalate unresolved queries to the next level of support through tracking issues, routing and redirecting problems to correct resources as needed
Follow up with customers, provide feedback and see problems through to resolution
Proactively manage, develop, and sustain effective working relationships with sales leaders and senior internal stakeholders
Consistently meet your KPIs and continuously find ways to drive efficiencies within the sales process
Cultivate and maintain relationships with key cross-functional partners/back office teams
Requirements:
Bachelor's degree or college undergraduate (2nd year) with relevant experience
Must be fluent in spoken and written Mandarin AND English (30%Mandarin - 70% English)
Relevant customer service experience is an advantage but not required
Other work experience can be considered as long as candidate is proficient in spoken and written Mandarin and English
Recruitment Process:
HR Assessment - BMAA (Basic Mental Ability Assessment) c/o Recruiter
HR Interview c/o Recruiter
Written Assessment (Language Exam) (administered by Recruiter; evaluated by BU)
Verbal Assessment (endorsed by Ops; evaluated by BU)
Local Operations Interview c/o Ops
BU Interview (UK)
APPLY NOW!
For interested applicants, you may send your resume to
Email: [Protected Info]
Contact No: [Protected Info]
Please look for Ms. Keli
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Position: Mandarin Client Success Executive
Industry: Shared Services
Location: Quezon City
Work Set-Up: Hybrid Permanent
Schedule: 6:00AM-2:00PM; Sat-Sun Off
Salary: Php 60,000 - Php 85,000
(BS: P30,000-P40,000 & LP: P20,000-P40,000)| Still Negotiable
Do not disclose
Benefits:
Government Mandated Benefits
HMO up to 4 dependents
24 Paid Time Offs in a year
Retirement Plan
Responsibilities:
To provide ICIS customers with a high level of customer services responding to all enquiries received via inbound telephone calls, live chat and email
Work alongside colleagues in the Americas and EMEA/APAC Client Services teams
Properly escalate unresolved queries to the next level of support through tracking issues, routing and redirecting problems to correct resources as needed
Follow up with customers, provide feedback and see problems through to resolution
Proactively manage, develop, and sustain effective working relationships with sales leaders and senior internal stakeholders
Consistently meet your KPIs and continuously find ways to drive efficiencies within the sales process
Cultivate and maintain relationships with key cross-functional partners/back office teams
Requirements:
Bachelor's degree or college undergraduate (2nd year) with relevant experience
Must be fluent in spoken and written Mandarin AND English (30%Mandarin - 70% English)
Relevant customer service experience is an advantage but not required
Other work experience can be considered as long as candidate is proficient in spoken and written Mandarin and English
Recruitment Process:
HR Assessment - BMAA (Basic Mental Ability Assessment) c/o Recruiter
HR Interview c/o Recruiter
Written Assessment (Language Exam) (administered by Recruiter; evaluated by BU)
Verbal Assessment (endorsed by Ops; evaluated by BU)
Local Operations Interview c/o Ops
BU Interview (UK)
APPLY NOW!
For interested applicants, you may send your resume to
Email: [Protected Info]
Contact No: [Protected Info]
Please look for Ms. Keli
Sharing is Caring
We know that resume is a must to apply for a job. If you don't have one or yours is already obsolete. HireMe.ph gives you free editable resume templates .
Hireme.ph
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Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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