Mandarin bilingual speaker (makati city)Telus

Description and Requirements Roles and Responsibilities: * Provide assistance to customers and solve their cases * Analyze customer issues and provide solutions according to the account procedures and guidelines * Provide customer care wh Description and Requirements Roles and Responsibilities: Provide assistance to customers and solve their cases Analyze customer issues and provide solutions according to the account procedures and guidelines Provide customer care when necessary Keep updated knowledge of account's policies and products Maintain adequate proficiency in products and platforms supported Read and ensure understanding of new or actualized policies, procedures and products Communicate with the supervisor, team members and other teams regarding problems, solutions and trends Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited To perform any other tasks, duties, or services requested by his/her immediate superior Qualifications: Candidate must possess at least a Vocational Diploma in any field Must be fluent in both written and verbal Mandarin and English language At least 1 year of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (Mandarin and English) Must be willing to work on shifting schedule For inquiries, email us at [HIDDEN TEXT] Additional Job Description The main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner. Required Language(s)
Monster

Philippines
Permanent
Full-time