Mandarin bilingual analystV-call Center Link (vcclink), Inc.

Description
Responsibilities:
• Manages and execute Order to Cash or Collection Helpdesk processes• Support to maintain and improve service performance metrics reports, as required
• Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions
Qualifications:
• Must be able to speak, read Mandarin language* At least 1 to 2 years of Order to Cash experience/skill is an advantage but not required
• Experience in any of skills below is preferred but not required• Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)
• Experience in any accounting ERP (Oracle, SAP, etc.)• Able to communicate well in English for verbal and written forms
• Experience in team interactions and facilitation• BPO experience an advantage but not required;
• Graduate of finance-related or business course; Accounting graduate an advantage
• Able to perform analysis of data and tasks of medium to high complexity• handled back office work and was able to perform root cause analysis
• With lead experience (CSR/ TSR/ Enterprise exp)
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): Mandarin Chinese
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Manila, National Capital Region ·  Now