OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Ma OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: The Manager for Technical Support will be responsible for the operational support and people management. You Are Great At: . Makes day-to-day decisions that impact the team to ensure adequate support/service is delivered to its customers . Manages customer relationships by driving activities such as monitoring of incident tickets until resolution, providing updates to customers as appropriate . Manage customer relationships with Customers and attend scheduled customer meetings. . Manages customer notifications, customer escalations, and incident management, including trend analysis and reporting . Ensures effective and efficient delivery of technical support which meet or exceed SLAs through defined quality standards and drives continuous service improvement based upon quality metrics and customer feedback . Provides oversight and/or delivery of administrative functions including hiring, on-boarding, training, performance management, career planning, reporting among others What It Takes: . Experience in leading teams and proven ability in developing front line managers in a global support environment. . Strong focus on customer satisfaction, process development and improvement. . Strong Technical background and IT experience . Knowledge and hands on experience in all facets of operations delivering call and email support. . Strong focus on customer satisfaction, process development and improvement. . Willing to work in a shifiting and rotating schedule including night shifts, weekends and holidays.
Monster
Monster
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Philippines
Permanent
Full-time
Permanent
Full-time
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OpenText Exstream Customer Communications
About the company
Technical Support Advisor - Up to 32K Monthly - HMO plus Life Insurance on Day 1
บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด
Cebu, Cebu₱24,000 - 32,000 per month
Finance and Admin Manager with F&B Industry Experience
Select VoiceCom
MetroManila, Manila, MakatiAgreement
Position manager- Technical software support with b2b enterprise exp recruited by the company OpenText Exstream Customer Communications at , Joboko automatically collects the salary of , finds more jobs on Manager- Technical Software Support with B2B Enterprise Exp or OpenText Exstream Customer Communications company in the links above
About the company