Manager - quote deskConnectwise Philippines Inc

Job Description
Job Title : Manager - Quote Desk - Sales Management & Ops
Location : Pampanga
Job Description
General Summary:
The Manager, Quote Desk has the primary responsibility of supporting the Quote Desk team to ensure the team hits
their collective projected goals monthly, quarterly, and annually. This includes - but is not limited to coaching
colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects,
data collection and analysis, identifying and hiring new team members, and assistance with day-to-day issue
resolution.
Essential Duties and Responsibilities:
· Daily management and support of all Quote Desk colleagues, in accordance with expectations set forth by the
VP of Global Sales Operations
· Assisting team in resolution of reported issues as they arise
· Handling of quote escalations as they relate to the Sales Organization
· Forecasting and reporting Overage and True-Up numbers and other team metrics to the VP of Global Sales
Operations
· Ability to coordinate with the right teams for approvals and escalations (discounts, MRR reductions, etc.)
· Recruiting, interviewing, hiring, and onboarding of new Quote Desk colleagues
· Ongoing sales coaching, training, and education of current Quote Desk colleagues
· Development and maintenance of playbook/procedures for the processes managed by this team (Overages,
True Ups, etc) as well as necessary training programs to ensure compliance with standard processes
· Facilitate ongoing process training of entire team to ensure consistent level of process knowledge is attained
by all members of the team
· Meeting with other departments to create/change process/policy to improve efficiency
Knowledge, Skills, and/or Abilities Required :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Organized, detail oriented and self-motivated
· Ability to creatively solve problems and think outside of the box
· Experience in forecasting sales numbers
· Deep understanding of the ConnectWise organization and Salesforce CPQ
· Strong computer skills, including the ability to effectively communicate through phone and email is required
· Experience with Microsoft Office applications.