This job has expired, you can refer to some similar jobs here:
Job Quality Assurance
The system will redirect automatically later 30 s
The Quality Assurance Manager ensures that all client goals related to providing monitoring and feedback from transactions, reporting, and management of the Quality Team are met in all of Results' Quality Programs. The incumbent in this position is also responsible for ensuring that assigned Quality Teams from every account/client achieve their weekly goals, provide required feedback to the Quality Leadership and ensure that the teams are functioning under the Quality Standards. In this role you will:
Analyze performance results, drills downs to root causes of performance issues and implement improvements according to account/client goals and objectives
Coordinate with Leaders to ensure effectiveness of the Quality Team
Ensure completeness of Quality Team employee files, scorecard and performance management requirements
Manage the performance and development of direct reports
Review QA staffing requirements regularly to ensure appropriate resource management
Enhance and develops Quality processes and tools
Collaborate with other functional areas to develop the appropriate actions needed for performance improvement
Perform other duties, functions and tasks that are incidental and inherent to the job
We are looking for someone who has:
Experience in the same position (QA Manager/Verification Manager and/or Centralized Quality Management)
Excellent communication skills, both verbal and written
Strong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint; and other QA tools: SharePoint, Formstack, CSI/VLauncher, Zero Variance, Hyper Quality, and TPG
Business Improvement and Data Collection Strategies
Strong attention to detail, and superior organization skills and ability to multi-task in a dynamic, fast paced environment
Good interpersonal skills, pleasant disposition, detail oriented and can work independently or in a team environment
Strong analytical and consulting skills (e.g., critical thinking, problem solving, decision making, and influencing )
Ability to provide on-call support, and work a flexible schedule
Extensive knowledge of Customer Care Expectations & Quality Guidelines
Advanced computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint; and other QA tools: SharePoint, Formstack, CSI/VLauncher, Zero Variance, Hyper Quality, and TPG
Dedication to providing exceptional customer service
About ResultsCX:
We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
ResultsCX
Analyze performance results, drills downs to root causes of performance issues and implement improvements according to account/client goals and objectives
Coordinate with Leaders to ensure effectiveness of the Quality Team
Ensure completeness of Quality Team employee files, scorecard and performance management requirements
Manage the performance and development of direct reports
Review QA staffing requirements regularly to ensure appropriate resource management
Enhance and develops Quality processes and tools
Collaborate with other functional areas to develop the appropriate actions needed for performance improvement
Perform other duties, functions and tasks that are incidental and inherent to the job
We are looking for someone who has:
Experience in the same position (QA Manager/Verification Manager and/or Centralized Quality Management)
Excellent communication skills, both verbal and written
Strong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint; and other QA tools: SharePoint, Formstack, CSI/VLauncher, Zero Variance, Hyper Quality, and TPG
Business Improvement and Data Collection Strategies
Strong attention to detail, and superior organization skills and ability to multi-task in a dynamic, fast paced environment
Good interpersonal skills, pleasant disposition, detail oriented and can work independently or in a team environment
Strong analytical and consulting skills (e.g., critical thinking, problem solving, decision making, and influencing )
Ability to provide on-call support, and work a flexible schedule
Extensive knowledge of Customer Care Expectations & Quality Guidelines
Advanced computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint; and other QA tools: SharePoint, Formstack, CSI/VLauncher, Zero Variance, Hyper Quality, and TPG
Dedication to providing exceptional customer service
About ResultsCX:
We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
ResultsCX
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
ResultsCX
About the company
ResultsCX jobs
Batangas City, Calabarzon
Hospice Quality Assurance Registered Nurse (Work From Home)
TSG Outsourcing
MetroManila, ManilaAgreement
Position manager, Quality Assurance recruited by the company ResultsCX at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Manager, Quality Assurance or ResultsCX company in the links above
About the company
ResultsCX jobs
Batangas City, Calabarzon