manager - Operational excellenceDSV

Job Req Number: 39898
Time Type: Full Time
Purpose of the role
The position is established as the Operational Excellence Manager being part of a global 4PL solution for one of the world's largest sporting brands. Operating under the DSV Lead Logistics Entity, we act as customers' primary supply chain management provider in planning and executing global air, ocean, overland, and multimodal transportations. This includes the coordination of activities with factories, carriers, CFS warehouse providers, and customer stakeholders. Best in class IT systems drive efficiencies, digitalization, and scale as a global platform.
The Operational Excellence Manager role is based in Manila (Philippines) with centralized Global Control Tower operations of more than 300 staff.
This position requires project management expertise to lead and champion operations-wide process improvement initiatives necessary to support the delivery of best-in-class service to our customers with a focus on continuously improving the demand-driven flow of customer value through operations.
Additionally, the Operational Excellence Manager plays an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation.
This position requires close collaboration with subject matter experts such as Control Tower team leads, Global System Manager, Global Control Tower Manager, Global- & Regional Account Management as well as project implementation team.
The Operational Excellence Manager reports to the Global Control Tower Manager.
Key Tasks & Deliverables
Mentoring frontline operational excellence leaders in ensuring efficient work routines incl. SOP process compliance, productivity and quality management, issue and escalation procedures, and visual performance boards in place
Governs the issue management process facilitates issue review calls internally and with the customer. Conduct analysis to identify patterns of similar cases or dependencies and flag to senior leadership. Owns the issue register and assigns issue owners, ensures status updates, and provides management reports.
Ensures quality of internal Control Tower SOP's, reviewed, signed-off, trained, and released to operations
Support the roll-out and training of operational teams for related system applications, Standard Operating Procedures (SOP) compliance, and internal working procedures focusing on increasing productivity
Review and periodical update of Job Descriptions in collaboration with Team Leads and Operational Management. Propose organizational structure changes to improve end to end supply chain operation
Refine reporting and call structure & policies to ensure highly effective communication internally and with external stakeholders
Support the Global Control Tower Manager in establishing KPI and Productivity Reports and facilitate management calls
Lead and facilitate lean & process improvement training across the company to embed a lean philosophy driving value and greater efficiency
Travel Requirements
N/A
Function - / Market & Industry knowledge / Business Acumen / Process working
Basic project management experience in a PMO / PSO environment
High-level understanding of customer business model and requirements in terms of information flow, CFS activities, Air and Sea transport, and related operations
High-level knowledge in freight forwarding, logistics, and supply chain solutions (processes, products & IT solutions)
Overall understanding of DSV business processes and inter-dependencies
Understanding or experience in 4PL, Control Tower, and Purchase Order Management
Structured, process minded and analytical person with a professional and positive disposition
Excellent presentation and communication skills: the ability to clearly and concisely transmit both written and oral information
Ability to move forward successfully with minimal direction: self-motivated & autonomous
Willingness to involve stakeholders in decision-making process and ability to obtain buy-in
Ready to take accountability for achieving both individual and shared goals
Reliable team-player
Strong personal traits: energy, drive, focus, motivation, responsibility
Ability to continuously review and refine processes to achieve the optimal solution
Educational background / Work experience
Project Management certification (PMI®, Prince2® preferred)
Lean Six Sigma certification (green belt minimum)
Minimum 5 years professional experience in a shared service center environment; project management/project support office with IT project exposure
Experience in a customer-facing role
Experience in the transportation, logistics, or supply chain management industry is preferred
Language skills
Fluent in English is mandatory (written and spoken)
Computer Literacy
Experience using Microsoft Office applications (Word, Excel and PowerPoint)
Advanced Excel skills (i.e. how to structure, model, and present data efficiently)
Project Management Applications
Previous experience with Transport Management Systems
Decision Making Authority
DSV - Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.
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Why DSV
DSV

Paranaque City, Metro Manila
Permanent
Full-time