manager, investments Accounting operationsThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaning fully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The opportunity
The Manager acts as a Point-Of-Escalation with various stakeholders to ensure that SimCorp Dimension (SCD) is reliable and accurate. The successful candidate will be accountable in leading and performing the team's daily operations and providing support to business users in addressing moderate to complex business issues. The manager will also be responsible in the proactive and innovative performance of the Institutional and GA Investment Accounting team and support some projects of the Accounting Operations Solutions and Initiatives team.
Responsibilities
Primary point of escalation by the Business Unit, upstream and downstream stakeholders
Lead the team by ensuring consistent and reliable service delivery to stakeholders
Ensure the team monitors the team shared mailbox throughout the day and taking appropriate actions
Support ad-hoc analyses to identify root cause of production problems and develop timely solutions
Oversee the analysis of accounting data to ensure accurate accounting records.
Lead the investigation of anomalies within Simcorp and recommend resolution or escalation to appropriate parties.
Implement and validate changes to accounting procedures and update documentation to ensure operational objectives and standards are met
Prepare, verify and organize the information required for the preparation of monthly client reports, management reports and other financial reports
Gather data for KPI, analyze trends and report result to Business Unit/Management
Lead the regular business reviews and produce dashboard and metrics reports detailing the team's performance (productivity, utilization, and attendance), challenges and areas for improvement.
Lead/participate in projects as assigned to develop and implement new systems and products that will create process efficiencies and cost savings.
Strengthen BU partnership and relationship through regular interaction and meetings
Promote employee engagement and other employee-centered initiatives.
Address team issues and concerns through effective planning and strategy.
Perform managerial duties such as hiring, attendance/incentives management, billing, and overall coordination with the support departments such as HR, Finance and IT
Ensure that all Service Level Agreements and MBPS and Business Unit compliance standards are met at all times
Consult with MBPS Investments management on business planning, direction, and identification of opportunities for team growth and development
Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews.
Any other duties or projects assigned from time to time within or beyond working hours if needed
How will you create impact
This manager role provides leadership and direction to the Institutional and GA Investment Accounting team of Manulife's Global Wealth and Asset Management (GWAM). As part of the job requirements, the successful candidate will be accountable for managing the team's daily operations and deliverables which include the active analysis of accounting data in Accounting Book of Records (Simcorp Dimension - SCD) and acts as a point-of-escalation with various stakeholders to ensure that Simcorp (SCD) data is reliable and accurate. He or She will be responsible for supporting coaching developing and supervising analysts and specialists. The role is expected to operate with an ownership mindset across the broader set of production and project deliverables to better understand business unit needs and evolving business requirements. The manager role will also support the Accounting Operations Solutions & Initiatives projects and activities.
What motivates you
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
Bachelor's degree in Finance or Accounting with a minimum of 8 years of relevant experience
Professional Accounting designation preferred
Experience working directly with business clients in addition to application support teams
Previous experience in investment operations in insurance or financial services is highly preferred
Ability to work well independently as well as with others as part of a tea
Ability to grasp new concepts and information quickly
Eager to build strong relationships with internal departments and external partners
Excellent organization and prioritization skills with the ability to manage competing priorities
Strong communication skills - both written and verbal
Strong customer service orientation
Should possess a desire to learn new skills, adapt and take on new challenges
Strong relationship management skills to build enduring and productive alliances across matrix organizations.
Experience in partnering with a diverse team located in multiple locations and time zones.
Excellent analytical and diagnostic skills with knowledge and understanding of process design, as well as productivity improvement methodologies.
Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty
Candidate must be willing to work on a mid-shift
What can we offer you
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer